This business is not BBB accredited.Additional Locations
Phone: (541) 997-7191 View Additional Phone Numbers 85625 Highway 101, Florence, OR 97439
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Best Western Pier Point Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Leisa Perkins, Manager Dan Corr, owner
Alternate Business NamesBest Western
THIS LOCATION IS NOT BBB ACCREDITED
85625 Highway 101
Florence, OR 97439 (541) 997-7191 (800) 435-6736 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 2097
Florence, OR 97439
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Additional Phone Numbers
- (800) 435-6736(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I made a reservation for the Best Western Pier Point Inn in February of 2014 for two rooms each two nights for the advertised rate of 18.99 a night. When I made the reservations I made sure these were double occupancy rooms, which they were. I checked in without any problems, and told them exactly who was in my party 3 adults, two infants and a pet. This was a pet friendly hotel. We had no issue at check in. On the second day the hotel staff started calling me during my holiday weekend and complainig that my rate of 18.99$ was too low and it was an error.. They said they were going to raise my rate to the going rate. I said no, because I had already driven 5 hours with my family to visit. I said that I had this reservation for four months, I didn't plan to spend the 200$ they were demanding and they needed to honor the rate of 18.99$ that was confirmed on check in. They called me back later in the evening (too late to check out) and said they had raised my rate by 100$ a night. They said that because I had only put one person on each double occupancy room I violated their terms, and thus they could do whatever they wanted with my rate. I kindly asked at checkout to honor the original rate that I checked in with, and they refused. I contacted the manager one more time asking them to refund the difference between the 18.99 and what they charged. I also asked for some Best Western Points because at this point they had ruined my weekend.
Desired Settlement: Please refund the 100$ a night they increased my rate by without my approval, and without any ability to mitigate the additional cost (IE we couldn't check out at that point). In addition it would be very nice if they would deposit 24,000 Best Western Points (the cost of two standard night on points) into my Best Western account because they ruined my weekend.
Business Response: Initial Business Response /* (1000, 14, 2014/07/18) */ This guest booked a reservation that was posted online in error, and the rate was for "single" occupancy only. When the guest arrived at the hotel, he had 5 people in his party and a pet. He didn't disclose that at the time of reservation so it required us to move him to a different room that did not qualify for the single occupancy rate that was put online in error. We are a pet friendly hotel but not every room is pet friendly. Because of the surprise upon arrival we honored the single occupancy rate for the first night as the guest was quite upset, and the second night we provided him a room rate that was half of the actual rate and did not charge him the $20 pet fee that is charged to all guests with pets in an effort to lessen the impact of his error in booking. The room rate would have changed for any guest checking in that booked online as single occupancy and presented to our hotel with 5 people and a pet. We are sincerely sorry that he booked in error (we have the reservation booking receipt if you need to see it) and we did our absolute best to lessen the impact to his stay.