BBB Accredited Business sinceAdditional Locations
Phone: (360) 727-3092 Fax: (360) 727-3094 22710 NE 7th Ct, Ridgefield, WA 98642
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This company offers custom residential home building services.
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A BBB Accredited Business since
BBB has determined that Bella Villa Home Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bella Villa Home Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Jeffrey Creagan, President Ms. Deanna Pauli-Hammond, Controller Mrs. Serena Creagan, Vice President
Home Builders Contractors - General New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Alternate Business NamesBella Villa Homes
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have lived in my new home for over four months. I have been trying to get everything fixed that was not done correctly when we moved in. My expensive entry doors have not been repLced. It was originally warped and it stuck when you tried to open it. The color was wrong and the clips in the double doors when slid in order to open the doors were cheap and have been already replaced 2 times but one clip is broken again! They finally told me a few weeks ago that they would replace it but it has not been replaced. My jacuzzi in my master bath does not work at all and they sheetrocked over the access panel. They came out and cut a large hole into the siding to try to find the electrical wires. I now have a hole in the back of the house with exposed boards. They have not come back to find my access or fix the hole in the back. My master bath fan does not work. They did not finish my master closet. I don't have any shelves fover the custom drawers. I have squeaks in my upper bonus room floor. This was something we discussed before the floors even went in. We had a house that had squeaks before and we made sure we discussed this with them severLs times. The electrical outlets were not put in the right area in a downstairs bedroom and needs to be moved. My slider door from the bedroom to the guest bath is bowed. It has rubbed the paint right off the door when you slide it open. I have been told by Tony that it has been ordered 6 times and it Rrives bowed every time. The textured wall in my dining room needs to be redone in an area that they tried to patch. It looks patched!! It needs to be redone and repainted. The door to the garage does not shut easily. The curb in our driveway is too high and everyone that comes to visit and tries to drive up on our driveway has their car dented in the front. My Bosch dishwasher is still in the process of trying to be fixed. At first, the door just dropped, then the springs did not allow it to open easily and it still is not fixed and the rubber pieces will still need to be installed around it. There are areas on my garage doors that are still white and not painted. The sink upstairs looks like it has been repainted. It is not smooth like a new sink should be. The stopper in the master bath does not fit and will not stay in. There is more but I think you can get the picture.
Desired Settlement: I want them to come out to fix ALL of the things that need to be fixed Right away !!! I have a disabled sister and 2 elderly parents in 2 separate retirement homes and 3 businesses. I need this off my plate ASAP. I have bent over backwards and accepted sub-par work in a lot of cases. We paid well over 1,000,000 for this house and we had to fight them all the way not to put in cheap stuff,
4 page3 response was faxed (again) on 1/29/15.
Customer Reviews Summary