BBB Accredited Business since 02/22/2007
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers nutrition research and formula distribution.
A BBB Accredited Business since 02/22/2007
BBB has determined that Speedwinds Nutrition Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Speedwinds Nutrition Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 135 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On June 15, 2012, BBB recognized a pattern of complaints from consumers regarding billing and delivery issues.
Consumers allege they sign up for a free sample or pay $5.95 for a trial, but are later billed an unauthorized charge of $89 for more products, which are being shipped to them. The business responds to these complaints by saying consumers can return the product for a full refund; however, some consumers state they receive a refund minus the shipping charges.
Consumers further allege delivery issues that mainly pertain to consumers located outside of the U.S. Consumers claim they do not receive the products they have paid for. The business claims the orders have been shipped, but they have no control over foreign customs, which can cause a delay in shipment.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||16|
|Billing / Collection Issues||44|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||42|
|Total Closed Complaints||135|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Contact InformationPrincipal: Mr Clayton Montgomery (Owner)
Vitamins & Food Supplements, Beauty Supplies & Equipment