Complaint Category: Failure to correct billing errors
Complaint: I commissioned **** from Fix-It-Troy's services to screw an 8 foot by 2 foot plywood, painted sign to the exterior surface of my commercial storefront. He said his rate was $35/hour. The installation required screwing 8 galvanized screws into the wood exterior of my building. We agreed.
At that same time, he offered to fix my 6 foot awning (broken by a big storm several months ago) for free. At the time he offered, I declined saying I didn't think that was right for me to accept work from him for free, and that I couldn't afford the repair, and that I planned on trashing the broken awning. He insisted that he do it for free because in his words, he wanted "to help people. That's what I do." So we agreed.
He came for 20 minutes one day, and 20 minutes for a second day to do the sign installation. I then received a bill for 3 hours of work which included awning repair and installation of sign.
When he came to collect for the bill, he was irrate, impatient, insulted me, made slanderous remarks about my character and business practices, and left in a huff shouting "Just pay me what YOU think I should get." When all I did was greet him with a smile, and simply ask why he had accidentally billed me for the awning he offered to fix for free. I at no time shouted back, insulted him back, or retaliated.
I didn't see or hear from him after that, and I planned to pay him for the work I commissioned which equaled 40 minutes of sign install, and purchase of necessary hardware (8 galvanized screws which he charged me $15 for).
I then received a second bill without the corrections I asked for, PLUS a $50 "finance charge", for a total of $170.
Business' Initial Response
Fall of 2012,while driving past her store front , I noticed a metal bar attatched to the storefront awning almost hit an elderly couple as they were walking by. I parked,made the storm damaged awning at least safe.
A few weeks later I stpped by her store. We spent 30 minutes discussing signege and awning repair and a cost of close to $100 was communicated. Another few weeks go by so I stop by the store. She said the sign she was making was almost complete.
It is now 2013. She calls and says her sign is ready. I buy the hardware to hang the sign and repair the awning as we discussed months earlier.
I spent 1 hour and 20 minutes parked in front of the store to lag the sign to the wall at a hieght of approx.15 ft. above the sidewalk and repair the awning supports which are still there.She asked about the amount and again I stated around $100 plus hardware.
Six weeks go by before I remember to write out an invoice for this job. An invoice was left at the store. A few weeks pass so I stopped by the store for a nice reminder and the first thing I hear is she only saw me work a short time and she was not going to pay the invoice of $120.
We both got defensive and verbily aggresive. I left stating she should pay me what she thought I was worth and send me that much.
Over 30 days later I left a statement of charges at the store and now I am having to do this!
I have over 45 years of experience at doing this exact type of work. A person tends to get good at what they practice and are NOT to be criticized for doing a great job.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.