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Find a Location

Portland Picture Frame has 1 locations, listed below.

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    Business ProfileforPortland Picture Frame

    Picture Frame Dealers

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    Additional Info:
    Mail sent to the business on 06/30/2023 was returned by the U.S. Postal Service as Undeliverable as Addressed.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Portland, OR 97202-3660
    BBB File Opened:
    2/5/2007
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Management
    • Terre Macris, Owner
    Contact Information

    Principal

    • Terre Macris, Owner

    Customer Contact

    • Terre Macris, Owner

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2023

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    Hi, I bought a groupon for picture portland frame (see attached) and then brought it in to use at Portland Picture frame. I paid additional money (in addition to groupon value for them to frame a large original water color picture in a wood frame with special colored mat and spacers. I went twice as I ended up changing my mind on a few things so there are two transaction/payment dates (receipts attached). The dates I went were Nov 20 and Jan 7th. They told me the framing would be done in a month or so. I called in late February as I had not heard anything back about the art work and they said they would call me back but I never heard anything. I again tried calling back again but mailbox was full. I tried calling back yesterday and mailbox was still full and then I saw on google maps that the store was temporarily closed. On their facebook page other consumers had comments wondering where their art was (attached below). The people on the facebook post also said there were signs on the door about unpaid utilities. I am not sure if something medical happened but hope everyone is okay. I did message the business on facebook as well to see if they could contact me and one of the messages was reported as "seen" by the business (screenshot attached) but no reply...So in sum I paid for services I have not received and don't know how to get my art back. Total costs spent: Groupon: $68 Frame costs: 201.06 +15.84 = $216.90 Art cost: hard to put a value on it as it is original piece that was in familiy and I would like it back, value of art would be around $800 At this point I just want my money back and art back. Please advise what are next steps. Best, Hilary

    Customer Reviews

    0 Customer Reviews

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    BBB Great West + Pacific

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