Business ProfileforPendleton Woolen Mills, Inc.

I am really disappointed in Pendleton's customer service. First, it is difficult to even chat online with the company. The chat seems to fail constantly - unless it's just the reps end the convo when they are being asked questions they don't fell like or want to answer. I have tried chatting with a rep 8 different times on 8 different days. Each time there was no resolution, or they simply ended the chat with me. I purchased a jacket on 11/25. I checked in on the order maybe 2 weeks later. When I finally was able to chat with a rep I was told to "check back in 5 days". So I waited more than that. I asked again about my order and was told the product was "sold out and order cancelled". I asked why the jacket, in my size, was still on the website being listed for sale. No answer. I asked why I was not told earlier about this. No answer. I emailed. 5 times. No answer. I ******** messaged. No answer. I instagram messaged. No answer. I have quite literally spent thousands with this company. On my family, myself and gifts for others. I have read the other reviews and I am so shocked that a company who has high priced items would treat some of their most loyal customers in this way. All I want is the jacket sent to me. I see they have it. I see it in my size. I ordered it during a black Friday sale so maybe they are just being scammy? Dont want me to have a jacket for 30% off? Whatever the reason, its beyond unprofessional!I will reach out again today for the last time and will update this post if Pendleton actually comes through.Order Number: (and I have this memorized now that I have given it ten thousand times) SO1215943