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This company offers the sales of bedroom furnishings and mattresses.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Bedrooms West include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Bedrooms West include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gordon Hagardt, President
Furniture - Retail Mattresses Bedding Beds - Retail
Alternate Business NamesFirstwave Inc
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Additional Phone Numbers
- (503) 252-5312(Phone)
- (503) 655-3105(Phone)
- (800) 201-6030(Phone)
- (503) 655-9499 (Fax)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My husband and I purchased a California King Mattress Set from Bedrooms West in Gresham in January 2015. We had the set for 2 weeks and it was extremely uncomfortable for us. I called the representative that helped us originally and I explained the situation to her. She let me know that they do not refund or exchange but she would check with the owner. I let her know that my receipt said no refunds, all we wanted was to exchange for a different one. I waited a couple of days and heard nothing so I called back and she informed me that they were not able to do anything for me. Needless to say I was not very happy. I waited another 2 weeks to see if the mattress would get more comfortable which did not happen. I decided to go into the store and talk to owner. I explained the situation to him and he told me it is illegal to sell a used mattress and basically there was nothing he could do for me. We spent $1,100.00 on the set which is a significant amount of money and we felt "ripped off"! Again, there was nothing said or printed about no exchanges. So, a couple of weeks later I was diagnosed with breast cancer and my life was changing dramatically. I could not get a good nights sleep on this bed so my husband went in a 3rd time to talk with the owner about the bed and again he let him know there was nothing he could do. I would not ever recommend this store to anyone, you spend a lot of money and they do not disclose that there are no exchanges! You are basically "screwed"! I also explained to them that all the other places we went too had return/exchange policies. I now have back trouble from using this mattress too long during all my treatments. We just purchased another mattress from a reputable place with refund/exchange policies. I decided that even though it has been 12 months since the purchase, people need to know how this business operates. We were extremely dissatisfied with their lack of customer service!
Desired Settlement: We would like the business to compensate us in some form as this was a substantial amount of money we spent on their product. We would of happily exchanged for a different kind that would have been better for us and this complaint would never have had to happen.
Business Response: To: The Better Business Bureau
Complaint ID ********
From: Bedrooms West
A response to the letter of Complaint from ***** ****:
We are disappointed to hear that Ms. **** was unhappy with her purchase that was made in January of 2015. We try to make sure that each customer is satisfied and educated with their selection. A mattress is a very personal choice and we all have different sleeping styles and sleeping needs. It is a purchase that needs to be made with ones unique circumstances and preferences in mind. We cannot guarantee that a customer will be able to sleep comfortably on any certain surface, as no one mattress is perfect for any individual. We try to educate the customer on the quality and the materials that go into each mattress and try to match that sleeping surface to the customers needs as best we can. We represent our products honestly both in pricing and the product information specifications given to us by our manufactures.
We are a small locally owned company selling bedroom furniture and mattresses for 31 years and we choose the products we represent very carefully. We sell locally “made to order” mattresses and do not purchase containers full of foreign made mattresses and mark them up for large profit margins. Because we operate on a smaller scale than the chain mattress stores we do not offer a “30 day Rest Test”. The customer just decided it wasn’t comfortable after taking possession. We do not sell used mattresses and even charities like Goodwill will not accept used mattresses. We are unable to offer a refund for buyer’s remorse issues. We are sorry that the customer is dissatisfied with their purchase decision.
I am not satisfied with the response. First of all, they did not address the issue of no exchanges. No where is it stated that you cannot exchange the mattress if it does not work for you within a reasonable amount of time. Second fact is this is not buyers remorse!! We needed a mattress and knew it would be an investment, we just wanted to exchange it for something more comfortable. Third fact is there are other local businesses that sell locally made mattresses that do have exchange policies and it is not from a foreign country.
Very disappointed with this business and would not recommend them, customer service needs a lot of work.
|9/2/2014||Problems with Product/Service|