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Consumer Complaints

BBB Accredited Business since 02/11/2013

Amish Workbench Furniture

Phone: (888) 598-1450Fax: (503) 625-9061

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/27/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Services resulted in additional damage (exp. Damaged product during shipping)

Complaint: I ordered a custom entertainment center and a dining room table, chairs and buffet from Amish WBF in mid-June. When the furniture showed up around August 22 and there was significant damage to both the entertainment center and the chairs.

I refused the damaged items and they were sent back to the manufacturer. One month later - after trying on three occasions to get an ETA for delivery of replacements, I still have no idea when my furniture will arrive.

Initial Business Response
Thank you for informing us about the customer complaint received on 9/23/13.

I spoke personally with the customer yesterday (9/24) and feel confident that he is now comfortable with how we are resolving the issue.

The problem has been that the shipping company that caused the damage has repeatedly given us false information as to what they have done with the items not accepted by the customer in late August (2 chairs, and 2 parts of his entertainment center). Our delivery coordinator has been unable to give the customer a firm delivery date for the repaired items because the damaged items have not been returned by the shipping company.

The customer was very understanding when I told him what had occurred, but I also emphasized to him that as a customer he deserved to have replacement furniture as soon as possible, regardless of the logistical issues.

I explained to him, that to resolve the matter we would give the shipping company one more chance today to prove to us that the damaged furniture had been returned to the builders for repair. If they could not, we would order new replacement items and pay the builders a rush charge to complete the replacement furniture as quickly as possible. I also told him that we would immediately contact him as soon as we had a delivery date for the replacement items to arrive at his home (using a different shipper).

As of the close of business today, the shipper was unable to tell us the location of the damaged items and we will no longer utilize their services.

We have now faxed rush orders to the two builders for replacement items. As soon as we receive confirmation, the customer will receive phone calls from both our delivery coordinator and his salesperson to let him know when the replacement items will arrive at his home. This will occur by the close of business on Friday.

We are of course paying for all of the replacement items, the rush orders, and shipping. Although he didn't request it, we also mailed the customer today a refund of his original $295 shipping charge.

We very much appreciate his business and are sorry that the problems occurred.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Furniture - Retail, Furniture - Rustic, Furniture Designers & Custom Builders


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