Business ProfileforAzure Standard

Delivery was scheduled for Friday 1/19 but driver had truck issues and couldnt deliver until 1/22. There was an ice storm and I was not able to drive on the icy roads to pick up my order. I spoke with the driver over the phone and he suggested I pick it up at someones barn located more than an hour away. It would had to been there overnight because I couldnt get to the new location. This means **************** would freeze and other items could freeze and bust. I called customer service and the lady I spoke with said I will be charged 10% restock fee. She also suggested I dont order in the winter. This is absolutely unacceptable. There were two uncontrollable conditions at play in this situation and should not be faulted on the customer. I had a very expensive order that I was in need of for my family. Azure needs to implicate better back up plans for unforeseen circumstances such as delivery truck failure and nature. If we can only order once a month, How am I supposed to know a month in advance if there is ice? I placed my order and there was not ice in the forecast at that time the delivery notice came to me. The driver changed the delivery time at the last minute because he had truck issues. The ice came on the day of the new delivery time. The big roads mightve cleared and he was able to safely get to his drop location but I COULD NOT GET OUT, I tried and almost ended in the ditch. I had to have someone come get my vehicle off the hill I was stuck on. If I could get to the main roads safely I would have been there, but like I said my back roads were covered and I nearly went to the ditch. This is crazy. Why couldnt my things be taken back to the warehouse and held for next month shipment? Youre losing $1100 order from me and getting 10% of it back from me when you could add it to my next month order and get $1100. I needed that order. Now Im out $110 bucks and have nothing. I was a faithful customer but Looks like Im going back to Amazon from now on.