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          Find a Location

          Fireside Home Solutions has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fireside Home Solutions

              18389 SW Boones Ferry Rd Portland, OR 97224-7674

              BBB Accredited Business

            • Fireside Home Solutions

              4798 Auburn Way N Ste 105 Auburn, WA 98002

              BBB Accredited Business

            • Fireside Home Solutions

              13980 SW Tualatin Valley Hwy Beaverton, OR 97005-2304

              BBB Accredited Business

            • Fireside Home Solutions

              13200 NE 20th St STE 100 Bellevue, WA 98005-2042

              BBB Accredited Business

            • Fireside Home Solutions

              4820 S Washington St Tacoma, WA 98409-2827

              BBB Accredited Business

            Business ProfileFireside Home Solutions

            Fireplace Equipment
            Multi Location Business
            BBB accredited business

            Contact Information

            18389 SW Boones Ferry Rd

            Portland, OR 97224-7674

            Visit Website
            (503) 598-2354

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2001

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Fireside Home Solutions offers hearth products, garage doors, and operators.

            Business Details

            This is a multi-location business.

            Find a Location

            Fireside Home Solutions has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Fireside Home Solutions

                18389 SW Boones Ferry Rd Portland, OR 97224-7674

                BBB Accredited Business

              • Fireside Home Solutions

                4798 Auburn Way N Ste 105 Auburn, WA 98002

                BBB Accredited Business

              • Fireside Home Solutions

                13980 SW Tualatin Valley Hwy Beaverton, OR 97005-2304

                BBB Accredited Business

              • Fireside Home Solutions

                13200 NE 20th St STE 100 Bellevue, WA 98005-2042

                BBB Accredited Business

              • Fireside Home Solutions

                4820 S Washington St Tacoma, WA 98409-2827

                BBB Accredited Business
              Location of This Business
              18389 SW Boones Ferry Rd, Portland, OR 97224-7674
              BBB File Opened:
              2/21/1992
              Years in Business:
              41
              Business Started:
              11/1/1982
              Business Incorporated:
              8/22/2005
              Accredited Since:
              4/1/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Fireside of Washington
              • Fireside Contracting Services LLC
              • Fireside Distributors of Oregon, Inc.
              Business Management
              • Mr. John Waterstraat, President
              • Mrs. Angela Tatum, Office Manager
              • Mr. Jeff Melberg
              Contact Information

              Principal

              • Mr. John Waterstraat, President
              Additional Contact Information

              Fax Numbers

              • (503) 620-5699
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/03/2021

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              In Aug 2020 we purchased two gas fireplace inserts with installation services from Fireside Home Solutions Bellevue. Both inserts were installed at the same time 9/18/2020. We started using fireplaces in early 2/2021, and found that one of them was producing strong odor when running. The second fireplace insert (upstairs) was working fine, but the one downstairs was unusable. We contacted Fireside on 2/17, and they send technicians on 3/12, however they were unable to resolve the problem. Fireside told us that chimney needs to be cleaned, we had professional chimney cleaning done at a cost of $339.90 to us. Fireside re-installed the insert on 4/16, however it did not resolve the problem. Fireside tried to solve the problem 2 more times but it did not help. Given multiple attempts to solve the problem over 3 month, and additional chimney cleaning we did that also did not resolve the problem, we requested return/refund of this unit however Fireside rep refused.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Natasha B

              03/28/2024

              After 6 years of being a loyal customer to this company I cant express the disappointment of how horrible their customer service has been. I have bought over 20 fireplaces from them and the last few projects I have had with them been nightmares. They not only held my project up for 3 months giving me the run around after I had already purchased 4 fireplaces from them, but also came to my project 2 times with the wrong material. ******* was not straight forward with the facts they actually never had the material I was looking for and ******* was also was not very helpful on helping with giving any answers to my issue. The manager **** never returned my calls after I left messages. I finally as a last attempt (after being blocked from Scorpio) decided to reach out to another store manager ******* who was polite and assured she would get to the bottom of my issue but once again that was a dead end. She never returned my call nor did she answer my calls to her. Needless to say if they will do this to a loyal customer imagine how they will treat you. Dont spend your money with companies that do not value you as a customer.
              Read 1 More Customer Review

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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