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Find a Location

CarePayment has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CarePayment

      9600 SW Nimbus Ave Ste 260 Beaverton, OR 97008-7386

      BBB Accredited Business

    Business ProfileforCarePayment

    Financial Services
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/23/2015

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    CarePayment offers health care industry financial services.

    Products & Services

    Investment Advice

    Business Details

    Headquarters
    9600 SW Nimbus Ave Ste 260, Beaverton, OR 97008-7386
    BBB File Opened:
    3/30/2007
    Years in Business:
    19
    Business Started:
    10/28/2004
    Business Started Locally:
    10/28/2004
    Business Incorporated:
    2/1/1996
    Accredited Since:
    7/23/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • CarePayment Technologies, Inc.
    Business Management
    • Mr. Tyler Hacke, Member
    • Mr. Craig Hodges, CEO
    • Mr. Brian McCarthy, Secretary
    • Mr. Michael Enzweiler
    Contact Information

    Principal

    • Mr. Craig Hodges, CEO

    Customer Contact

    • Mr. Tyler Hacke, Member
    • Mr. Michael Enzweiler
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    28 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Ive been receiving mail from ********* health for a person, *********************************** on two separate occasions. *********************************** does not live here and I have written on both pieces of us mail I received, without opening, Return To Sender, Does Not Live Here. I have no idea why ** receiving these letters of mail to my home by ********* Health addressed to *********************************** but Im tired to writing return to sender, person does not live here. Today, I received another letter addressed to *********************************** from Carepayment on behalf of ********* health and appears to be related to possibly billing or health issues. Again, I did not open this letter and Again, wrote, Return To Sender, Person Does Not Live Here. on envelope and returned it through the us mail service back. This is the 3rd time *** received letters addressed to *********************************** who does not live here. *********************************** is our son, is 26 yrs old, moved out of our home in 2020 to ************, **. In 2021 , to the best of my knowledge, *********************************** moved to the ****************. I want any and all correspondence from ********* health and their affiliated companies like Carepayment to cease and desist all contact, mail, phone or any other communication to my home for ***********************************, who does not live here At My Home. This is becoming harassing and if continued mail or any form of contact to my home from either this company, Carepayment or ********* health continues, I will file a formal complaint with the US post master for ongoing harassment using the us postal service after being informed on at least now , three occasions that the person they are trying to contact, does not live here any they need to cease and desist this ongoing abuse of mail delivery to My Home. Im filing this complaint so if the letters continue to be delivered to my home , addressed to an *********************************** I will use this complaint in my formal criminal complaint of harassment against ********* health and its affiliated companies representing them like Carepayment.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robyn A

    1 star

    02/02/2024

    Scummy. I had a payment due of $18.27. However, I did not know I had a payment due UNTIL I got an invoice for double that amount. I called the company and they informed me that the additional $18.27 was the late fee. I called to complain about this and was informed that they attempted to send me an invoice (back when it was only $18.27) and it was returned by the post office. I find this highly suspect because I had previously paid a bill that I recieved at the same address for $15+ and so clearly, they had the right address... After the bill for $18.27 was supposedly returned to them, they tried a sum total of ONE time to call me by phone to tell me that my bill was returned. The character I spoke to on the phone basically told me I should read the terms and conditions I agreed to...I am assuming their TOS states they will only give you one chance to answer your phone and then it will go into past due status because you won't know about it...Caveat Emptor (Buyer Beware)....This type of business is truly scummy...Why are there no Minus Stars?????

    Local BBB

    BBB Great West + Pacific

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