This business is not BBB accredited.

Express Employment Professionals

Phone: (503) 399-1200 3340 Commercial St SE  Ste 110, Salem, OR 97302 http://www.expresspros.com


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Description

This company offers temporary and permanent employment services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Express Employment Professionals include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Express Employment Professionals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 1994 Business started: 01/01/1983 Business started locally: 01/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Jenny Schwenke, President Ms. Patricia Callihan-Bowman, Managing Member
Contact Information
Customer Contact: Ms. Patricia Callihan-Bowman, Managing Member
Principal: Ms. Jenny Schwenke, President
Business Category

Employment Agencies Employment Contractors - Temporary Help

Alternate Business Names
BS2 Group LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3340 Commercial St SE
    Ste 110

    Salem, OR 97302 (503) 399-1200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was sent to a temp. to hire job. They did not provide me with proper training and was not prepared for training a new employee. Then they expected me to jump on the phones with inadequate training. I called the temporary service to discuss the matter with ******** ******* She was not available to talk to me at that time, so I left to meet with her in person.She told me that she would find me another job due to the circumstances with the training being poor. But now, she has put a note on the computer saying that I walked off the job and they will not send me to any other job. After this happened, they sent me to SEIU and did not call me to let me know that the job had been cancelled. And now, they have a note on my file in the computer system that they will not send me to any other company.

Desired Settlement: I just want to let people know that they are not honest with employees. I will be happy to find my own job. I had an assignment from them and I did a great job for them from 9/2013-3/2014. I also worked at **** for ******** It wasn't my fault that they sent me to a company with poor training.

Business Response: Initial Business Response /* (1000, 13, 2014/08/10) */ Express policy regarding assignments, that was signed by complainant ***** ******* at time of hire, "I understand that if I am not able to complete a job assignment for any reason, I must provide a minimum of 48 hours' notice so that Express can obtain a replacement...I further understand that failure to provide this notice, or failure to report to work at an assignment without calling will be considered job abandonment and may affect my unemployment benefits". Copies of this policy are available upon request. ***** reported to a position, and within the first 4 hours of the position she left the job. Although the company was in process up setting up the essential tools needed for training, ***** took matters into her own hands and ended the position before they could be provided. Rather than communicating with Express before ending the position, and giving our business the opportunity to look into the matter, she walked off the job. Even though ***** directly violated our notice policy, we were willing to give her the benefit of the doubt and assigned her to an additional assignment. Unfortunately, the client company cancelled that assignment 20 minutes before its start time. ***** arrived early to the job site, and we were not able to communicate that with her in time. Since this assignment, there has not been a position that meets her skills and availability for placement. Should this change, we would contact her for details about the position. We need to consider the status of ended assignments prior to placing.