BBB Accredited Business since
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This company offers trade show design, displays, graphics and signage.
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A BBB Accredited Business since
BBB has determined that Displaystar meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Displaystar include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Terry Niedermeyer, President Mr. Kyle Cole, Production Manager
Display Designers & Producers Image & Graphics Printing Signs Marketing Programs & Services Exhibit Design & Construction
Hours of Operation7:00a.m. - 4:00p.m. Monday - Friday
Refund and Exchange Policy3 days within receipt.
DisplayStar terms, conditions, warranty info and more can be found at: http://www.displaystar.com/Terms.asp
Alternate Business NamesNiedo Group Inc
Products & Services
Custom Trade Show Displays, Banner Stands, Street Pole Banners, Dye-Sub Graphics
5465 SW Western Ave STE A
Beaverton, OR 97005 (503) 245-3335 (866) 864-2831 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (503) 245-3335(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: DisplayStar is an authorized seller on Amazon.com. I purchased what I thought was a "ZedUP Lite" literature rack (manufactured by Orbus) from them. When the product became defective I contacted DisplayStar about getting a warranty repair (Orbus has a 5-year warranty). It turns out they actually shipped me something called a "DisplayStar Literature Station and Case" which has no warranty. They sold me a counterfeit product or at a minimum, bait-and-switched me. They will not replace the defective rack nor will they send me replacement parts so I can fix the rack; they offered to sell me another one.
Desired Settlement: A new Orbus ZedUP Lite literature rack, not their own "DisplayStar Literature Station and Case" because that is what I thought I was buying originally.
Business Response: Business' Initial Response /* (1000, 6, 2013/08/23) */ The customer purchased this product over two years ago. We have offered the customer a full refund on the product. The customer is satisfied with the outcome and I understand he is removing the complaint and sent us the following: . "I'll also stop the BBB case and contact Amazon to let them know the situation has been resolved." Consumer's Final Response /* (2000, 8, 2013/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)