This business is not BBB accredited.
Phone: (541) 858-7994 Fax: (541) 858-7997 3138 State St, Medford, OR 97504
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This company offers general dentistry services, including cosmetic dentistry and implants.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rothfus Family Dental LLP include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementDr. Karla Rothfus, Member
Dentists Dentistry - Children Dentist - Orthodontist Dental Hygienists
Hours of OperationMonday - Thursday 8am - 4pm
Alternate Business NamesRothfus Family Dental
THIS LOCATION IS NOT BBB ACCREDITED
3138 State St
Medford, OR 97504 (541) 858-7994 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This practice was overpaid by insurance companies for services provided to my daughter ****** ********* I have asked *** twice to please send the leftover balance back to the Insurance company. From my understanding, it is considered fraud to not return the money. I feel this needs to be straightened out ASAP. I spoke to **** the biller for Rothfus Family Dental, today and inquired as to how long it would take to straighten this out. She would not give me a timeframe and was told it is not on her top priority of things to do.
Desired Settlement: Please just settle this issue in a timely manner so I can close this file.
Business Response: Business' Initial Response /* (1000, 5, 2013/05/14) */ May 13, 2013 BBB re: Case # XXXXXXXX It is indeed ironic that the same guarantor who chose to ignore her account for more than 5 months, because she "put her life on hold and had not opened any mail for 6 months", is now filing a "complaint" that her insurance re-billing issues are not resolved within a 2 week time frame! Repeated attempts to collect payment, multiple phone messages, letters and billing statements regarding outstanding balance, all unanswered by Ms ********. Hand-written notes asking for her help to clear up insurance discrepancies, all ignored. This account was then turned over for collection. We bill a patient's insurance, completely as a courtesy. We are under no obligation to submit claims, but do so in order to make it simpler for our patients. Billing information is the responsibility of each guarantor. We subscribe to the rules dictated by insurance companies when dealing with "dual" insurance coverage. The birthday rule is one example and was the case for this patient. Ms ******** contacted us the first part of April to inform us that her insurance with ****** ********* was sending a payment (from treatment date of Oct 2012). She stated that her "divorce decree" had listed ****** ********* as the primary carrier, and that ******* (primary, according to birthday rule) was in fact the secondary. We of course would have no way of knowing this unless informed, in advance, by the subscriber. Upon receipt of payment by ****** ********* (on 4/9/13), the account was left with a small credit of $246.26. We explained to Ms ******** that we would have to refund the payments made by both insurance companies in order to re-bill with the corrected billing information. We told her that the overpayment refund would most certainly be requested by one or both companies. We also told her that we would contact the collection agency to see if we could stop the collections activity, again as a courtesy to her. This conversation took place on 4/17/13, when she presented to our office for her daughter's appointment. We received a phone call from Ms ******** on Monday, 5/6/13 asking if we had completed all the insurance issues and at that time Kim told her that insurance does not typically respond in less than 30 days and that we could not giver her an exact time-frame, and to be completely honest, her paperwork was not our top priority. We take extreme offense to the passive accusation of fraud. Particularly when we feel that we have extended above and beyond the normal amount of care and courtesy to this family. We appreciate that Ms ******** would like for this matter to be settled "in a timely manner". We can relate! ****** ******** Office Mgr. Consumer's Final Response /* (3000, 7, 2013/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rothfus Family Dental has still not committed to any concrete actions moving forward to resolve this issue. Facts are needed, please. Let's leave emotion out of this so as to not confuse the facts as they are today. In addition, I asked this office if they billed insurance when first bringing my daughter in. I was told they did. This is not a courtesy, it is what was agreed to initially. To resolve this issue, I would just like the handling of it to be given some concrete timeframe. Being told it was not a priority is not a factual response.