BBB Accredited Business since
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This company offers general dentistry services.
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A BBB Accredited Business since
BBB has determined that Careone Dental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Careone Dental include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Health Dental Disciplinary Board
PO Box 47867, Olympia WA 98504
Phone Number: (360) 236-4860
Type of Entity
Business ManagementMr. Liem Do, President
Hours of OperationMonday - Friday
9:00am - 6:00pm
Alternate Business NamesCareone Dental Corp
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
13510 NE 84th St STE 105
Vancouver, WA 98682 (855) 272-2731 (360) 696-0000 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (360) 253-1000(Phone)
- (360) 597-3031(Phone)
- (360) 666-0100(Phone)
- (503) 344-4633(Phone)
- (855) 272-2731(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I RECIEVED DENTAL WORK FROM THEM AND PAID IN FULL AT TIME OF SERVICE. I HAVE A RE-EMBURISMENT PLAN WITH ***** AND THE DENTAL OFFICE REFUSED TO GIVE ME A RECIECT OR DOCUMANTATION FOR SERVICES STATING THEIR SYSTEM WAS DOWN. THEN THEY INSISTED ON SENDING THE PAPERWORK FOR ME AND STILL REFUSED TO GIVE ME THE RECIEPT FOR SERVICES. THE RENBURSMENT WAS SENT TO THEM AND THEY THEN CHARGED ME 15% OF TOTAL SERVIES REMOVED FROM THE CHECK AND THE SENT ME A CHECK AFTER NUMEROUS CALLS. THEN THEY SENT THE CHECK WITHOUT MY LEGAL NAME ON IT. ***** SAID THAT THE DOCTOR DOES NOT NEED TO FILE IT. BUT SINCE I WAS DENIED DOCUMENTATION I COULD'NT FIME THE CLAIM.I WAS NEVER TOLD THAT THEY WERE GOING TO TAKE MY CHECK AND ADD FEES TO IT. THEY OWE ME A TOTAL OF $325.00 AND SENT ME AN UNCASHABLE CHECK IN THE AMOUNT OF $166.00
Desired Settlement: I WOULD LIKE TO BE REFUNDED MY FULL AMOUNT OF $325.00.
Business Response: Initial Business Response /* (1000, 8, 2014/06/23) */ To whom it may concern The coupon that we gave cash patient clearly state that cash only, can not combine with any other offer. can not combine with any type of insurance. since the patient had ****** the cash discount or any coupon did not apply. If the patient can not cash the $166 check due to incorrect patient name, all the patient has to do is bring the check back. I will be happy to issue a new check with the correct patient name.