Business ProfileforI Q Credit Union

Name: I Q Credit Union
Address: 1313 Main St, Vancouver, WA, 98660-2918, USA
Telephone: (360) 695-3441

Credit Union

Multi Location Business

Contact Information

1313 Main St

Vancouver, WA 98660-2918

Visit Website

(360) 695-3441

Business hours

9:30 AM - 5:30 PM

Business Hours
Monday	9:30 AM - 5:30 PM
Tuesday	9:30 AM - 5:30 PM
Wednesday	9:30 AM - 5:30 PM
Thursday	9:30 AM - 5:30 PM
Friday	9:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Overview

I Q Credit Union offers a full suite of financial services to over 100,000 consumer and business members in Southwest Washington and the Portland metro area of Oregon.

Products & Services

Personal and business banking services and loans, mortgages, investments and insurance products

Business Details

This is a multi-location business.

Location of This Business

1313 Main St, Vancouver, WA 98660-2918

BBB File Opened:

3/14/2003

Years in Business:

Business Started:

1/1/1940

Business Started Locally:

1/1/1940

Accredited Since:

1/6/2023

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Alternate Business Name

Clark County School Employee Credit Union

Hours of Operation

Primary

M:: 9:30 AM - 5:30 PM
T:: 9:30 AM - 5:30 PM
W:: 9:30 AM - 5:30 PM
Th:: 9:30 AM - 5:30 PM
F:: 9:30 AM - 5:30 PM
Sa:: Closed
Su:: Closed

Business Management

Mr. Kirk Crosland, Content Marketing Specialist
Ms. Cary Keomuangtai, Executive Assistant
Mr. Eric Petracca, President

Contact Information

Principal

Ms. Cary Keomuangtai, Executive Assistant
Mr. Eric Petracca, President

Customer Contact

Mr. Kirk Crosland, Content Marketing Specialist
Ms. Cary Keomuangtai, Executive Assistant

Additional Contact Information

Phone Numbers

(800) 247-4364
Other Phone

Website Addresses

https://www.yelp.com/biz/iq-credit-union-vancouver-3

Industry Tip

BBB Tip: How to choose a new bank or credit union

Customer Complaints

16 Customer Complaints

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Most Recent Customer Complaint

03/12/2024

Complaint Type:: Sales and Advertising Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

We bought a truck back in 2020, since we've gotten the loan through this company we have had nothing but problems, they have added *** insurance on my vehicle. Even though have sent in my insurance information monthly. I have even had my own insurance company call the bank and tell them I am insured (full coverage) but yet monthly the *** is taking money out of my payment toward my truck for the insurance they have placed in my vehicle. I've called to tell them to take insurance off as I have my own. I've send them my declaration pages dating back to the day I bought the truck. And yet no change when I call I get nasty customer service people who laugh and tell me it's because I'm not submitting what's needed. When I ask whats needed its exactly what I have submitted. I have also had my insurance company call and verify I had insurance and then they sent what was needed over and still no change. So instead of my truck being lower and close to paid off the amount I owe hasn't changed or went down due to them taking money for there own insurance on the vehicle.

Read 15 More Complaints

Customer Reviews

5 Customer Reviews

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Most Recent Customer Review

Terra S

02/09/2024

They were informed of fraud activity by a business and didnt inform me as a customer until a week later after, letting my account be drained of over $500 in fraudulent activity. They sent me a new card when they were informed of fraud and didnt cancel my old card OR contact me in any way. They stated that sending the new card that was their way of informing me. I received that card 11 days after they were informed. I realized fraudulent activity 6 days after they were informed. Getting the ** fees, which they claim they dont have, reversed took 3 separate days of calling and a threat to not deposit funds into my account until it was corrected. Wolf in sheeps clothing. Horrible banking practices!!!

I Q Credit Union Response

02/16/2024

Hi Terra, we understand how stressful a card compromise can be for our members. In your case, we received a notice that a merchant you visited had a data breach, so we sent a new card as a precaution and sent you a written notice about the breach. At the time of the notice and reissue, the credit union was not notified of any fraudulent activity charged to your account, so we did not block the card immediately to not inconvenience you. We attempt to help our members through stressful fraud situations by promptly providing credit and reversing fees. However, issuing provisional credit and reversing fees can take up to 5 business days once the credit union is notified by the member. In your case some of the transactions were caught before they posted to your account, so we needed to wait until the transactions had appeared on your account before we could provide credit. If you have any questions about the status of your fraud dispute, please reach out to us directly at **************.

Read 4 More Customer Reviews

Local BBB

BBB Great West + Pacific

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I Q Credit Union

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Related Categories

Overview

Products & Services

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

I Q Credit Union Response

Local BBB

BBB Reports On