Business ProfileforMyIDCare

I received an email alert that was a Bank Account Change Alert, however, even though I received the Alert today (3/23/2024), in the Alert itself it stated that the date the change was reported was April 11, 2022. That made no sense to me, so I called the number listed for contact which was ************ to determine what the Alert was about and why was it just being reported if the change occurred two years ago. I tried calling the number listed and got an automated response system, which I attempted to call three separate times because after going through all of the prompts and selecting the appropriate options the last prompt indicated that I should hold for a representative, which I did. After waiting and having to listen to the system repeat all of the options the system gave the response that "Sorry we can not assist you at this time" and then the call was disconnected. That happened each time I called. What kind of protection is this when you can not even find out what the Alert is alerting you about? I want to know the reason for the Alert and the reason for the delay in notification.