BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Securus Payments

Phone: (503) 954-1324 Fax: (503) 954-1342 View Additional Phone Numbers 7724 SE Aspen Summit Dr Ste 300, Portland, OR 97266 http://www.securuspayments.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers merchant services for credit and debit card processing, gift programs, terminal solutions, electronic services for e-commerce, point of sale, mail- and phone-order businesses.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

136 complaints closed with BBB in last 3 years | 135 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 66
Billing/Collection Issues 13
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 55
Total Closed Complaints 136

Additional Complaint Information

On February 1, 2013, BBB recognized a pattern of complaints from consumers regarding contract issues and selling practice issues. Consumers allege after initialing and signing a contract with Securus Payments, the company alters the contract. Consumers also allege the company tells them they can cancel services at any time, but consumers later learn there are cancellation fees involved. Consumers allege the company guarantees to save them money, but ultimately consumers discover they are paying more than with their previous processing company. Consumers further allege Securus Payments solicits their place of business several times a day, and when asked to be removed from the company's list, they still receive calls.

Securus Payments is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Securus Payments
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: November 30, 2009 Business started: 05/01/2009 Business started locally: 05/01/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Steven Lemma, CEO Mr. Robirds Mychol, Member
Contact Information
Principal: Mr. Steven Lemma, CEO
Business Category

Credit Card Processing Service

Alternate Business Names
Payprotec Oregon LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.