BBB Business Review
What is a BBB Business Review?This Business is not BBB Accredited
Securus Payments
Phone: (503) 954-1324Fax: (503) 954-1342View Additional Phone Numbers7724 SE Aspen Summit Dr Ste 300, Portland, OR 97266-9217http://www.securuspayments.com
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Description
This company offers merchant services for credit and debit card processing, gift programs, terminal solutions, electronic services for e-commerce, point of sale, mail- and phone-order businesses.
BBB Accreditation
Securus Payments is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Securus Payments' rating include:
- Length of time business has been operating.
- 61 complaints filed against business
- Failure to respond to 22 complaints filed against business.
- 5 complaints filed against business that were not resolved.
- 7 serious complaints filed against business.
On February 1, 2013, BBB recognized a pattern of complaints from consumers regarding contract issues and selling practice issues. Consumers allege after initialing and signing a contract with Securus Payments, the company alters the contract. Consumers also allege the company tells them they can cancel services at any time, but consumers later learn there are cancellation fees involved. Consumers allege the company guarantees to save them money, but ultimately consumers discover they are paying more than with their previous processing company. Consumers further allege Securus Payments solicits their place of business several times a day, and when asked to be removed from the company's list, they still receive calls.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 29 |
| Billing / Collection Issues | 2 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 29 |
| Delivery Issues | 0 |
| Total Closed Complaints | 61 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Robirds Mychol (Member)Mr Steve Lemma (Member)Business Category
Credit Card Processing Service
Alternate Business Names
Payprotec Oregon LLCIndustry Tips
Controlling Credit Card Processing CostsOnline Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
LocationsX
1 Locations
7724 SE Aspen Summit Dr Ste 300
Portland, OR 97266-9217(503) 954-1324
(503) 482-6317Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Securus Payments is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Card Processing Service
Controlling Credit Card Processing CostsOnline Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
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