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This company offers direct sales of commercial grade cookware & cooking utensils.
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A BBB Accredited Business since
BBB has determined that Antix International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Antix International include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Antony Sealy, President Mrs. Angela Skrobish, Office Manager
Method(s) of PaymentCash, Check, Visa, Mastercard, American Express, Discover
Alternate Business NamesEmeis Corporation Professional Platinum Cooking System
8304 SW Nimbus Ave
Beaverton, OR 97008 (503) 644-2100 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: A hosting of a dinner party for 14 people plus myself by a chef was offered as well as a demo of a skillet and upgrade that I won at an event. All was confirmed via several emails and I purchased my portion of the food and made all the arrangements. Exactly, 24 hours before I was to host the event, they cancelled leaving me without any forewarning leaving me with 14 people expecting a prepared dinner. They then sent me a used, opened smaller version of the skillet in the mail without any directions, etc., or any materials except that is was used. I was left socially embarrassed and the company did not fulfill it written agreement with me. I cannot find a parent company with which to register a written complaint. Please help. Here is the semail.. Congratulations again on winning that beautiful 8" gourmet skillet and dinner demo, you are going to have so much fun! You may not know this but all of our products come with an UNLIMITED lifetime warranty, which means that if you accidentally burn it, break it, or even drive over it with your car, we will replace it with a brand new one for free. So welcome to the first pan that will last for the rest of your life! We have a chef already reserved for your dinner date on Friday, December 4th @ 6:00 pm. On Dec 1, 2015, at 12:39 PM, > Hi ******, > > I received your voice mail and thought I would respond with an email. Normally our chefs will cook for up to 5 couples, so 10 adults but 14 adults will be fine for your dinner. Please make sure that you do provide enough of the sliced “fake” meat for your chef to cook for all your guests. Since the dinner will be held in the Amenity Room and not your place, please make sure you have the following on site: > >Dec 3 Hi ******, I am so sorry but I just received a call from your chef and she is unable to cook your dinner tomorrow night and all our chefs including our reserves are all booked and cooking Friday evening. I am so very s
Desired Settlement: notice of a parent company and contact info that I can contact regarding what occurred, my embarrassment and their last minute cancellation that left me having to prepare a dinner for 15 on my own. And then sending me a smaller and used version of the product I won without any instructions or warranty included. I also want delivery of the correct and new skillet that was promised to according to what I was told I would receive, if I had at least three six persons.
****** entered our drawing at the Northwest Vegfest for a dinner demo and a 8” skillet without a cover (which is displayed on the front table). We drew ******’s name, called her and set up a dinner demo for December 4, 2015. When a hostess has three or more couples at their dinner we upgrade the skillet, it is the same size (8”) but has a mirrored finish on the inside and has a lid with a thermal knob. ****** confirmed with us for a total of 14 people so qualified for the upgraded pan (Platinum 8” skillet with cover).
The Chef that was assigned to ******’s dinner called in on Thursday, December 3rd and informed us that due to unexpected circumstances she she was unable to cook on Friday. Unfortunately all our Chefs were booked that Friday evening, including our reserve Chefs so we had no one available to cook ******’s dinner. As soon as we realized this we emailed ****** to apologize and let her know the situation. She responded and said she wanted a “superior” to call her and the owner of the Company did and again apologized and let her know we would mail out her upgraded skillet. We do our best to keep our scheduled dinner appointments but occasionally there are times when something happens with a Chef that is beyond our control. We normally call one of our back up Chefs but in this particular case everyone was booked. We have a menu that our Chefs plan for Vegan meals but ****** wanted to provide her own “fake” meat for our Chef to cook for her guests in addition to what was going to be prepared. This is not something we normally do but we made an exception. Our Chefs normally will cook for up to a maximum of ten guests (which is clearly noted in the confirmation email that we send via email) and she had fourteen people confirmed for that Friday evening and again we made an exception. We feel badly and understand ******’s frustration but there was nothing we could possibly do but reschedule or mail the upgraded skillet to her.
I personally mailed ****** the upgraded Platinum 8” Skillet with cover on December 8th, 2015 and since it was in an unopened shrink-wrapped box (exactly how we received if from the Manufacturer) I did not open the box and inspect the pan. We are an honorable company and would not purposefully send out used merchandise. We would be happy to exchange the skillet for ****** but will need to get the pan she received back from her. The manufacturer does not have printed material, everything is available online. However, there should of been a piece of paper from the Manufacturer included with a link to the online video. We have no problem mailing that information to ******.
We have not received a phone call or any correspondence from ****** regarding her concern with the pan, or wanting instructions etc. If we had then we would of addressed and resolved her concerns at once. We had no idea there were any issues thus have not been given the opportunity to make things right.
The mailing address of where the skillet needs to be sent to for replacement:
**** ** ***** *** ****
Beaverton OR 97008
Problems with Product/Service
Read Complaint Details
Complaint: On December 22, 2014, I purchased Platinum Cookware through a home demonstration in McMinville, Oregon. I received the cookware via ***** on December 29, 2014. Since receiving the cookware, I used several pieces of the set and was very dissatisfied. Among the reasons for the dissatisfaction are: excessive sticking; clean-up is a chore; discoloration on 2 pans; numerous scratches, and one pan warped. I contacted the representative, ** ****** (************), on January 1, 2015 about the issues with the cookware and requested information on a return policy as the purchase order did not have that information, nor was there anything on the website. The representative said there is a 3-day cancellation policy but could not address a return policy but would contact her manager/company and get back to me no later than Monday, January 5, 2015. I received an email from the company President, ****** ***** on January 2, 2015 as follows: "Thank you for your email, and I am sorry to hear you are having trouble with your cookware, we are here to help. You have purchased what we believe is the finest cookware available today! What you witnessed at the dinner demonstration that ** cooked for you is exactly how Platinum cookware works, it enables you to fry without oil, cook vegetables without water and cleans up easily and is backed with the best warranty in the industry hands down. You asked what our return policy is, you will find that on the back of the pink copy of your request form, it states: Buyer's Right to Cancel You may cancel this contract from the day you enter the contract until 3 days after you receive a copy of this contract. You do not need a reason to cancel. If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after 30 days. There are other grounds for extended cancellation. For more information, you may contact your state consumer affairs office. If you cancel this contract you must first return the goods. After the goods are received, the seller has 15 days to refund your money and any trade in. To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove you gave notice, including registered mail, fax or personal delivery. Restocking Policy If you still wish to cancel your order, after the 3 days cancellation period has lapsed and you have NOT received your cookware, you will be subject to a 20% restocking fee. If you have received your cookware and the cancellation period has lapsed, there is no provision for canceling the contract. If you have any defective pieces of cookware we are very sorry about that and will be happy to replace them free of charge as our warranty states. Normally how warranty claims work is you simply fill out the online warranty form and mail your defective piece back and we will send you a replacement. In this particular case we would be happy to send a ***** call tag to pick up your defective piece for replacement, we will contact you regarding that. Reading through your email it seems that the other challenges you are having are related to how you are using the cookware. Platinum is one of the most sophisticated cooking systems available and like anything high end, it takes some time to learn how to use them properly, it's like learning to ride a bike, as you are you are going to fall off a few times and maybe skin a knee, but you'll catch on soon. If you read through our cooking tips on the app we have a saying "the first is the worst" meaning the first week of using it is when you make the most mistakes as you are learning how to use them so be patient you'll get it. Because of the 24 element accuthermic compact base Platinum requires much less heat for cooking, in fact medium or lower is usually all that is required and as for cleaning,we have 2 you tube videos that show how it couldn't be easier. While the pan is still hot simply pour in enough cold water to cover the bottom of the pan, let it sit for 5 minutes and it will literally wipe out. We have also included a bottle of Steel Glo that will keep your cookware looking like new for years. ****** all of us are certain that after using Platinum cookware for a few weeks you will absolutely love it. ** is committed to doing all she can to help you as you adjust to this new, healthy and fast way of cooking. Please feel free to call her anytime with cooking questions and since you are in Montana she would be happy to show you some cooking tips via Skype if you would like." After attempting to use this cookware for another 10 days, I then responded to Mr. ***** on January 12, 2015 as follows: "Mr. *****, We adamantly refuse to continue using your cookware, as explained previously, and are shipping the entire set back tomorrow to your office in Beaverton. Once you receive the cookware, please remit our refund by either sending a check to the following address below or credit back our Discover Card, call if you no longer have that number." I then ******* the cookware (2 boxes) back to the Company at their Beaverton, OR address on January 15, 2015. It arrived at the Beaverton address on January 19, 2015. The packages were refused. I have not heard anything from the company since their email on January 2, 2015.
Desired Settlement: A refund of our purchase price, $2,664.00. I ******* the cookware back to the Company at their Beaverton, OR address on January 15, 2015. It arrived at the Beaverton address on January 19, 2015. The packages were refused. I have not heard anything from the company since their email on January 2, 1015.
**** ***** received a copy of the signed contract the night of the purchase which has the cancellation policy on it. When she contacted our consultant the cancellation period had already expired. I emailed **** ***** on the weekend which she has included. When the office opened on Monday our consultant called **** ***** to let her know the cookware cannot be returned at this point however she is willing to do whatever it takes to teach her how to use the cookware, even offering live video cooking lessons to which **** ***** as she lives in Montana and we are located in Oregon. Not only did she refuse the assistance and training but also hung up on the consultant.
(The consumer indicated he/she DID NOT accept the response from the business.)
Our consultant did not misrepresent the warranty, exact wording taken from our Antix Int'l website: "Your stainless steel cooking utensils have been manufactured by the PLATINUM Cookware Company, and each piece is warranted against defects in materials and workmanship, and that's for a lifetime! But what's the Antix Advantage? Getting your cookware from Antix International means that if you burn it, break it, or drive over it with you car, Antix will still replace it... for life. Not only is that an industry first, but it means you will have peace of mind knowing that Platinum will be the last set of cookware you will ever need.*"
As stated in previous emails we do not have a return policy, we do however have a cancellation policy. A consumer may cancel their order for a full refund within 3 business days of signing & receiving their copy of the contract which for *** ***** would have been December 27, 2014. She called the office on Sunday (a holiday) January 1, 2015 to ask about our return policy. We responded on Monday January 2, 2015 that the cancelation period had expired four days prior to her calling. The cancellation policy is standard for all direct sales companies and is there to allow the consumer time to cancel if they change their mind about the purchase, it is also there to protect direct sales companies whose cost of goods are MUCH HIGHER than brick and mortar stores so that people can’t just use the product and return it. We entered into a legal contract with **** ***** and expect her to uphold it. The product is not defective and so cannot be returned.