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Consumer Complaints

BBB Accredited Business since 07/22/2009

Miller Exteriors LLC

Phone: (360) 696-4445Fax: (360) 696-8382

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
05/27/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Services resulted in additional damage (exp. Damaged product during shipping)

Complaint: Damage was caused by poor workmanship: incorrect paint color, damaged wood, damaged formica, poor window fit, and use of excessive force used to slam window into frame.

Initial Business Response
Went to residence to speak with home owner. Viewed concerns and set up Wednesday to return and make adjustments. Very small split in molding and formica. We were not contracted to paint exterior trim. Window opened and closed easily. We received call Sunday about concerns, before I had a chance to call this morning he had already filed complaint.

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
It should be possible to remove the slider part of the window to clean the outside. It can not be removed! The frame was distorted by the use of excessive force to force the window frame into the opening. None of the window parts fit as well as they were intended to had they been properly installed. The company that installed the window has not yet corrected the formica and wood that was damaged.

Final Business Response
I was at the home on the 30th. We removed window and re-installed. When I left he was satisfied or so he said. We agreed to paint the exterior trim which was not part of original contract. He wanted to do interior caulking himself. He agreed to swap interior caulking for us doing exterior painting. We shook hands and when I left he said he was satisfied. I told him if he had any other issues to call me. He has not called. I am under the impression that claim has been satisfied.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

10/04/2011Problems with Product / Service

Industry Comparison| Chart

Construction & Remodeling Services, Windows, Siding Contractors, Patio & Deck Builders, Gutters & Downspouts, Contractors - General, Kitchen & Bath - Design & Remodeling

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