BBB Accredited Business since
Phone: (360) 798-4598 Fax: (360) 573-1790 16614 NE 29th Ave, Ridgefield, WA 98642
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This company offers construction and remodeling services, including home building, siding, window, fence, deck, additions, kitchen & bath and flooring.
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A BBB Accredited Business since
BBB has determined that Matheson Remodel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Matheson Remodel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Doug Matheson, Owner
Construction & Remodeling Services Bathroom Remodeling Countertops Kitchen & Bath - Design & Remodeling Kitchen & Bath Design Contractors - General Contractor - Remodel & Repair Home Improvements Home Improvements - Additions Residential Remodelers (NAICS: 236118)
Hours of Operation7am - 7pm
Refund and Exchange Policy1 year on labor
16614 NE 29th Ave
Ridgefield, WA 98642 (360) 798-4598 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Project was to build RV carport, access gate, install new Codel fiberglass front door and window. Work started end of May 2013 and finished mid-August. Discussed special requirements for fiberglass door installation prior to work. Carport gutters not sloped properly to drain - repairs promised Oct 22 (never completed). Gate not supported and sagging - promised to fix Oct 22. Attempted gate repairs 6 months (March 14) past problem being identifed - problem is better; but gate is still too heavy and needs additional support. This issue resulted in damaging neighbors gate and fence. June 24, 2014 front door coming apart - inside and outside jamb pulled apart. Trim warped. Corners came apart. July 22, Matheson staff said door was installed incorrectly. Repairs made to jamb. Chalked door Aug 11th to hold it in place as recent exterior repairs not holding. Agreed then that molding was no longer plumb and would be replaced with real wood. Repairs never done. Requested repairs on Sept 2, Oct 4, and Nov 3. No responses received. Have had outside contractors assessments all aspects of work performed and all confirm repairs are needed and appropriate. Have dated pictures and all correspondence to back up events. Can submit if requested. Timely response was hard throughout process and now non-existent.
Desired Settlement: Gutters should be repaired to drain properly.Gate should be supported - gate rollers installed. Seven foot spans are too heavy and still sagging.As agreed upon, Exterior door trim should be replaced with real wood. Agreement to fix any future repairs to door due to incorrect installation; or if work cannot be guaranteed - then new door replacement is sought. I would have them pay for purchase and installation costs.
Business Response: Will work with customer to get resolved. He should call me at this time to work out an agreement. Thanks Kevin M******* *** *** ****
***SUPPORTING DOCUMENTS REDACTED BY BBB***
Business Response: I will reimburse customer the $2,000.00 he is asking for please provide an address to send check to.