This business is not BBB accredited.Additional Locations
Phone: (360) 549-5070 Fax: (206) 829-8246 1200 Westlake Ave N Ste 1006, Seattle, WA 98109
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This company offers computer hardware and software.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Digiconcepts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMrs. Lori Potter, Owner Mr. Michael Baker, Owner
Computers - Supplies & Parts Computers Hardware, Software & Services Internet Shopping
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In mid May, 2015 I needed to run a Microsoft Utility that required a disc containing a full version of the MS Operating System XP Home with cumulative Service Pack number 3 or SP3. An internet search indicated that item was available at Digiconcepts www.digiconcepts.com . Subsequently I purchased what I believed was the product I needed for $62.95. What I received was much different. I received an XP Home disc complete only through Service Pack 2 (SP2), and a separate disc containing SP3. I already a license for these products which, were of no use to me. Not only were the Digiconcepts not what I ordered and of no use to me, I could not legally use them .The XP disc bore the following export restriction: "Licensed for distribution only to specific countries in Latin America" In addition the product I received bore a System Builder License - as noted on the package: "This OEM software may not be delivered unless accompanied by the required hardware under the Microsoft OEM System Builder License located at http://microsoft.com/oem/sblicense...." Lastly the package is clearly marked in large bold type -" For Distribution only with a new PC" I received no qualifyng hardware or PC. I requested a return based on it not being as ordered and furthermore could not legally used in light of export & license violations. I was asked for further details which I provded and no reply since. Address you have on file is incorrect. Correct address is **** ******** *** ** ******* WA 98109, ************
We agree that we shipped this customer the incorrect software and was a result of a shipping error on our part. We issued the customer
**** Please See Attached Documents ****
**** * *********
*** ** *** ******
Aledo, Illinois 61231-1458
Phone/Fax ***** ********
July 28, 2015
For Alaska Oregon & Western Washington State
Post Office Box 1000
Re: Complaint ID: ********
Dear Sir or Madam:
I write to acknowledge receipt of a full refund in this matter. Please know I doubt this would have ever come about had it not been for the intervention of your office. However, it came at a very high cost as the result of what I'm firmly convinced were retaliatory actions taken by Digiconcepts: tactics that they would be well positioned to engage in.
First, consider that prior to my complaint to your office, the Illinois Attorney General, *********, and the US Department of Commerce I rarely received much e-mail spam -only a few items a month. In the thirty days following my complaints, I received close to eight hundred! It is my belief that Digiconcepts furnished my e-mail address to several of the large spam disseminating firms.
Lastly, immediately following my opening of the e-mail from Digiconcepts about the refund, I received a PC alert that the automatic real-time protection feature my top rated anti-malware software had been disabled. In addition, I could not run a manual malware scan. Then, my system accepted but could not execute any commands. So I tried to reboot, only to find my system completely locked during the boot process. I was effectively without a functioning computer system.
In my opinion the foregoing is easily understood. Digiconcepts attached exploit-based computer code to the e-mail notice of a refund. It carried the ability to completely lock up my machine. But when it executed those commands, my malware protection would have detected it and stopped it. So the code was smart enough and able to disable my malware protection software. After which it could finish the crippling of my system unheeded, and then self-destruct.
It took me the better part of two entire afternoons to restore my system. I'm sixty-nine years old and sufficiently disabled, battling four life threatening diseases every day. Between July 1st, 2014 and January 31st, 2015 I was rushed to several different hospital emergency rooms; admitted under the Sepsis Protocol and deemed Not Likely to Survive. Somehow I did with hospital and EMT/ambulance expense over $250,000 in 2014, and in 2015 over $150,000. I'm currently undergoing a twenty-four week pharmaceutical program costing $100,000.
Given the foregoing, stressful situations like this are extremely difficult to handle. I'm sad to say, being cheated out of $63 would have been a bargain in light of what I've had to endure. Expert PC Forensic Technicians could confirm or disprove my allegations about Digiconcepts, but the cost would be prohibitive.
Thank you again for you efforts.
**** ** *********