BBB Business Review

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This business is not BBB accredited.

Pacific Northwest Computers

Phone: (360) 624-7379 7804 NE 14th St, Vancouver, WA 98664 View Additional Email Addresses http://www.facebook.com/PNWComputers View Additional Web Addresses


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Description

This company is a full service computer repair company offering system configuration and maintenance, laptop hardware repairs, spyware/malware removal, networking and security, computer/electronics maintenance and configuration.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Northwest Computers include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Northwest Computers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 27, 2009 Business started: 07/01/2009 in WA Business started locally: 07/01/2009
Type of Entity

Sole Proprietorship

Business Management
Mr. Jon Pienkowski, Owner
Contact Information
Principal: Mr. Jon Pienkowski, Owner
Business Category

Computers - Service & Repair Computers - Cleaning Services Computers - Sys Designers & Consult Computers - Dealers Computers - Cable & Installation Computers - Networks

Products & Services

Pacific Northwest Computers sells the following brand(s): AMD, Asus, Crucial, EVGA, Gigabyte, Microsoft, Nvidia, PNY, Samsung, Seagate, Western Digital

Pacific Northwest Computers offers the following product(s): Cables, Cases, Cooling Products, CPU’s, Keyboards and Mice, Monitors, Networking Hardware, Plus much more, Power Supplies, RAM, Video Cards

Method(s) of Payment
Cash, Check, Credit (No AMEX), Debit
Refund and Exchange Policy
New Machines:
I personally guarantee all new computers that I build for 1 year parts and 2 years labor. I will repair and replace any defective parts on any machine I sell!
Repair Work:
I personally guarantee all repair work for 14 days from the date the computer was picked up.
If a problem or issue was not corrected during a repair, and the computer exhibits the same symptoms as when the computer was first brought in, I will make every attempt to fix that problem. There may be additional labor or parts charges to fix the problem.
The customer needs to contact me ASAP when it is determined that there is still a problem. Over time problems will get worse, and we need to get it taken care of immediately.
Disclaimer:
I cannot be responsible for re-infections with viruses or malware, water or power damage, misuse, or any other damage not resulting in the actual repair work done by Pacific NorthWest Computers. Pacific NorthWest Computers will not be responsible for viruses, malware or other computer hardware or software failures that occurred after a repair. I cannot be responsible for other issues arising from misuse, kids shoving mac and cheese in the CD Drive, beating on it with a hammer, water damage, dropping, fire, or other acts of God.
Service Area
Oregon & Washington
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.