BBB Accredited Business since
Phone: (503) 236-2970 Fax: (503) 212-0164 5118 SE Powell Blvd, Portland, OR 97206
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This company offers sales of personal computers and parts. It also provides repair services for computers and onsite services for local business and home networks.
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A BBB Accredited Business since
BBB has determined that Pacific Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pacific Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Linda Bridges, President
Computers - Dealers Computers Hardware, Software & Services Other Computer Related Services (NAICS: 541519)
Refund and Exchange PolicyParts may be returned or exchanged for up to 10 days. Some parts have a restocking fee.
Service AreaGreater Portland, OR area
5118 SE Powell Blvd
Portland, OR 97206 (503) 236-2970 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my laptop computer into be repaired. It was not fixed correctly. I was charged $105.00. I ask for a refund so I could take the computer somewhere else and have it fixed. I was refused a refund. I did not receive the product service I paid for. Product_Or_Service: Repair of my computer Order_Number: ***** Account_Number: ********
Desired Settlement: DesiredSettlementID: Refund Refund of $105.00
********* brought his virus infected computer into the store and asked for a factory restore or clean install of Windows. We restored the system to a factory state with no issues. Installed all updates and windows service packs and AVG anti-virus software for protection. We ran the initial AVG scan and no sign of infection was found.
(The consumer indicated he/she DID NOT accept the response from the business.)