Find us on Google+
Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers cellular service, equipment and supplies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consumer Cellular meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consumer Cellular include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 590 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

590 complaints closed with BBB in last 3 years | 271 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 278
Delivery Issues 8
Guarantee/Warranty Issues 19
Problems with Product/Service 262
Total Closed Complaints 590

Customer Reviews Summary Read customer reviews

46 Customer Reviews on Consumer Cellular
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 3
Negative Experience 36
Total Customer Reviews 46

Additional Information

BBB file opened: June 01, 1998 Business started: 05/01/1995 Business started locally: 05/01/1995 Business incorporated 04/18/1995 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. John Marick, President Ms. Tina Gilchrist, Corporate Executive Resolution Specialist Jessica Hartley, Corporate Executive Resolution Specialist Ms. Jill Leonetti, Controller Mr. Gregg Pryor, COO
Contact Information
Customer Contact: Ms. Tina Gilchrist, Corporate Executive Resolution Specialist
Principal: Mr. John Marick, President
Business Category

Cellular Telephone Service & Supplies


Customer Review Rating plus BBB Rating Summary

Consumer Cellular has received 3.92 out of 5 stars based on 46 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.