Business ProfileforKaady Car Wash

I took my truck through Kaady car wash on a regular basis (once a week) and never have had issues at all however on March 6th 2024 I went through the car wash and when finish I alway stop and dry my vehicle. On this day I went to dry the top off of the cab and noticed some scratches and two chips out of my paint as I looked closer I noticed the entire cab of my truck was severely scratched and had scratches on my rear window as well. I then. Proceeded to the employee to show them the damage. At this point he walked over to his manager that was on duty and they stood on the little office room where I watch the two of them giggle together before (the Manager) came out and stated he was a 8 year veteran employee and he would be taking my statement and photos of my vehicle. He then stated that a customer service specialist would contact me with 48 hours. I then got a text iMessage (not a call as a someone in customer service would normally do) from someone two days later with 4 pictures of 1 small scratch (I believe came from the time before this) saying he would like to meet with me in a week. I then had to take time off of work and went to meet with the customer service specialist who was nothing short of unprofessional told me that there car wash uses foam arms that could not damage my vehicle and that they would not be responsible because there machines move side to side (the photos of damages I sustained are scratches from passenger to drivers side on top of cab and rear window) on trucks which is untrue. He then proceeded to tell me I could waste my time if I wanted to get a lawyer or call my insurance company and have them fix it. Needless to say he already had claimed no responsibility before I met with him so solely wanted me to meet with him for no reason costing me money for time loss from work.