BBB Business Review
BBB Accredited Business since 08/08/2013
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This company offers an RV park.
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A BBB Accredited Business since 08/08/2013
BBB has determined that Riverside RV Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Riverside RV Park's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|07/22/2013||Problems with Product / Service | Read Complaint Details|
Complaint: DO NOT STAY HERE!!! The owner, ******* ******, verbally assaulted my son in the men's room for something he didn't do and then proceeded to look through the crack of the stall door at my 7 year old, who was left behind in the restroom after the owner kicked his brother out. When I asked him what had happened, he refused to answer and said his decision was final. He told me one story and then my husband another. Apparently he didn't know our older son was in the shower and heard the entire situation. My husband asked for a refund, in which he refused. He said if you don't like the rules you can leave, but there were no rules involving my son being yelled at in the bathroom. The maintenance man somehow then got involved and took pictures of our vehicles and plates and periodically drove by on the golf cart watching us. We asked for the owners information to give to the sheriffs office, but he left the premises and the staff said she couldn't do that and informed us the manager would be in in the morning. These people are not family friendly and the way the place is advertised is false. You can not have river side accommodations because all the full timers use those. The recreation room has nothing but 2 treadmills, a couch and a t.v. We have been told we couldn't stay more than one night due to the fact that our RV was too old. Even though there are others that are old as well staying long term. The bathrooms are coded for guests and only open from 6am to 9pm. They say their customers are #1. Definitely not! Overall the atmosphere of our stay is very uncomfortable and the staff is terrible when it comes to their customers.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Campgrounds & RV Parks
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr Michael Kelsay (Member)Mrs Lucy Kelsay (Member)
Campgrounds & RV Parks
Hours of Operation
Monday - Saturday 9am - 6pm
Sunday 12pm - 5pm
Alternate Business NamesKelsay Family Riverside Park LLC
Industry TipsSummer Camp Programs
Map & Directions
Map & Directions
Address for Riverside RV Park
24310 Pacific Hwy E
Canby, OR 97013-7505
24310 Pacific Hwy E
Canby, OR 97013-7505(800) 425-2250
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Riverside RV Park is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 425-2250
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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