BBB Accredited Business since

Portland Beauty School

Phone: (503) 255-6303 Fax: (503) 262-8499 8230 NE Siskiyou St Ste 102, Portland, OR 97220

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This company offers cosmetology training services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Portland Beauty School meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Portland Beauty School include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Portland Beauty School
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 04, 1998 Business started: 07/01/1998 Business started locally: 07/01/1998
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Sole Proprietorship

Business Management
Ms. Mytien Huynh, President
Contact Information
Principal: Ms. Mytien Huynh, President
Business Category

Beauty Schools Manicuring Schools - Business & Vocational Beauty Salons (NAICS: 812112)

Additional Locations

  • 8230 NE Siskiyou St Ste 102

    Portland, OR 97220 (503) 255-6303


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/6/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I was a student at Portland Beauty School for a few weeks. I had paid a down payment and several additional payments. I was not taught how to even section hair out, and learned the majority in the classroom by watching videos only. The teacher was mentally ill, and subsequently hospitalized. I wanted my money back, as i was put on the clinic floor to take paying clients, without knowing how to do any services. I realized that was a wash, and was prepared to walk away. I received in the mail, over two years later, a letter from a collection agency, for the entire remaining balance of the entire program tuition, fees and interest. are you kidding me?!

Desired Settlement: I now, not only want the collections dropped, but i am also seeking a full refund, as i learned nothing.

Business Response:

***** enrolled in the Hair Design on April2, 2014. During this time, ***** completed a ·'Student
Enrollment Agreement". This is an approved and mandated agreement of the state, at the time, was
the Oregon Department of Education. This contract clearly states the Refund, Withdrawal, and
Settlement Policy. This Policy required initials and signatures of agreement by both the student and
the school official. The policy clearly states that a student may cancel enrollment by giving written
notice to the school. Mr. ******** never gave the school any notice of his intention to withdraw from
Portland Beauty School. Mr. ******** attended the school for over 150 clock-hours when he stopped
attending on August 13, 2013. On several occasions when contacted by the school, ***** Jet us know
that he would retum. On October 23,2014 our Director of Education, Jonelle L********, reached out
to Mr. ******** by phone. During this call he stated that he still wanted to retum and will call the
school and inform us when he would be able to retum. During the conversation, ***** never stated
that he had plans to withdraw from the program. This was more than a year after his enrollment.

The education that was received was recorded and evaluated through written and practical testing.
Mr. ******** did not pass his practical testing the first time and needed more support to complete this
mandatory step prior to working on clients. He did pass these tests on another attempt. If the
education staff was not supporting him and he was just watching videos, he would not have
completed these documented steps.

Another point that needs to be addressed are the comments about the educator and the statement
about her mental health. This particular educator that the letter is pointing out, had a personal history
with both ***** and his wife, ****. This staff member rented an apartment from the couple. We
believe that these statements are taken out of context due to the personal nature of the relationship.
Mr. ********** wife was also an employee of Portland Beauty School. She was completely aware of
the school policies especially regarding our staff and students.

Mr. ********** agreement stated that he would make scheduled monthly $200 payments. Mr.
******** only made his $1000 down payment and one payment of $200. He never made any
additional payments as agreed. He never emailed, wrote a letter, or faxed the school any withdraw
notice. Even after many phone conversations, never stated an intent to withdraw. We will be
prepared to take this issue to an attorney for legal action if necessary.

Please see all attached documents: Copy of ***** ********' s Student Enrollment Agreement, two
receipts for payment, and notes on the phone call.

2/18/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I was not informed that Portland Beauty School was not a title IV school, and that the loan I would receive from ****** *** would be drastically different from the loan I could get at a two-year beauty school. I was not told that I cannot defer payment should I become either unemployed or return to school, I was not told that I could not request to have my interest rate lowered after any period, nor was I informed that I will never be able to get any kind of tax deduction for the interest paid on my loans. The school handled the entire loan process, so the lack of information comes from them, not ****** ***.

Desired Settlement: I would like them to inform any prospective students that would be getting a loan about the drawbacks of a competency based beauty school in addition to the benefits. They cannot change my loan so I do not see how they could help me, but they can stop future students from being blind-sided.

Business Response: Initial Business Response /* (1000, 5, 2014/02/02) */ When *** ********** began the process of enrollment at Portland Beauty School, she indicated that she would need assistance with paying the school tuition and fees. At that time she was informed that our School was not a Title IV School, and we could not process a loan for her. *** ********** was also provided with the contact number and website for ****** *** Loans. She later returned to our school indicating that she had been approved for a loan to pay for tuition at our school, from ****** ***. At that time, our School Administrators contacted ****** *** and processed payment of *** **********'s tuition and fees. Our School has never advised or consulted with *** ********** or any other students, in any manner, as it relates to school loans, the process of obtaining them (other than providing the contact info to ****** ***), the process of paying them back, loan deferrals, tax write-offs, or interest rates for loans. As a common practice, Portland Beauty School informs all potential students of the benefits and challenges of taking courses at either competency-based or clock hour schools.