Business ProfileforRon's Automotive

Date: 12/15/2023 Took my 2017 ****** Pathfinder to Rons Automotive to replace the Radiator Fan Assem.-on 12/18/2023 I took it back because the radiator fan sounded very loud & forced.The service manager, *******************, turned it on and said that is normal now for the new ****** Pathfinder models, made with more issues and that they had, we replaced it with a Manufactured part so the technician would probably say the same thing and he just brushed me off. He didnt take it to have the technician take a look at it -I drove it for one more month after that with no improvement so I took it to the ****** Dealership for a 2nd opinion on 2/14/24 (Lost $160.00 of wages) at 8:00am. They found that **** Auto replaced the Radiator Fan Assembly with A After Market Part. The service **** ***** at the dealership called Rons Auto Shop and informed them of their findings and she advised **** Auto Shop to pay for the diagnostic fee ($197.00) . *******************, at **** Auto payed right away, acknowledging what they had done (lied to me and abused my extended warranty)-By 2:30pm on 02/14/24, I drove back to Rons Auto Shop to speak to *******************, but he had left to a Managers Meeting . I spoke to ***** and *******, they gave me ***************** #****************, district manager. -On 02/15/24, ******************* called me at 7:30 am. His first words were Please accept my apologies for the trouble Ive caused and all the inconvenience, what can I do to make things right? My response was, there is not much you and your shop can do now, I dont trust you and dont want my car back in your hands. Since you abused my trust and my extended warranty that paid the full price of the a Manufactured Part, I want the ****** Dealership to repair it, I want a rental car for the time Ill be without my car and I want my $160.00 wages lost for taking the day off to find out the truth and I want all paid my Rons Automotive -They called me in the afternoon saying they can do the repair, thats all