This business is not BBB accredited.

McCollum Auto Body

Additional Locations

Phone: (503) 777-6005 Fax: (503) 777-6031 View Additional Phone Numbers 7510 SE Foster Rd, Portland, OR 97206 View Additional Email Addresses http://www.bigbluem.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers This company provides auto body & paint, auto glass, paintless dent repair, mechanical, collision and maintenance services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for McCollum Auto Body include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for McCollum Auto Body include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on McCollum Auto Body
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1987 Business started: 04/04/1980 Business started locally: 04/04/1980 Business incorporated 01/01/1991 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
http://www.oregon.gov/odot/dmv
Phone Number: (503) 299-9999

Type of Entity

Corporation

Business Management
Mr. David McCollum, President Mr. Joey McCollum, Manager Mr. David McCollum Jr., Manager
Contact Information
Principal: Mr. David McCollum, President
Principal: Mr. Joey McCollum, Manager
Business Category

Auto Repair & Service Auto Body Repair & Painting

Hours of Operation
8:00am - 5:30pm Monday - Friday
Service Area
Portland Metro Area & SW Washington
Alternate Business Names
McCollum Automotive McCollum Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6013 SE 82nd Ave

    Portland, OR 97266 (503) 774-4930

  • THIS LOCATION IS NOT BBB ACCREDITED

    7510 SE Foster Rd

    Portland, OR 97206 (503) 777-6005

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/22/2016 Problems with Product/Service
6/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Unsatisfactory repair results. Order_Number: claim #XXXXXXXXXXXXX Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my car to be as it was prior to the accident. For them to fix and repair what they broke.

Business Response: Initial Business Response /* (1000, 5, 2014/05/28) */ This customer has come back a few times. The last time she was in, ******** supervisor *** ******* offered her $300 as an "appearance allowance" to live with damages that were not even related to this loss. It was a customer service effort to make her happy, and ***** did not owe her anything. The work performed by our shop was done correctly ****** agreed it was as well) and overshadowed the pre-existing prior poor repairs that had been done elsewhere at another time. The problem is that our work looks very good and the other portions of the vehicle where we did not work does not. Also, keep in mind, the vehicle is a 1972 El Camino that has not been restored to pristine condition. The brand new body work and paint stands out because the rest of the vehicle has normal wear and tear that you would expect to find with a vehicle of its age.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on McCollum Auto Body
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)