BBB Accredited Business sinceAdditional Locations
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This company offers sales and service of new and used Kia automobiles.
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A BBB Accredited Business since
BBB has determined that Weston Kia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Weston Kia include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Jan Weston, CFO Mr. Dave Hoopes, Customer Relations Mr. Jay Weston, President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Diagnostic Service Auto Repair & Service New Car Dealers (NAICS: 441110)
Alternate Business NamesWeston Pontiac Buick G M C Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (503) 665-2166(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: First, this covers many more issues than the issue I selected. My 83 year old Mother wanted to buy me a new car for my 63rd birthday, which was 7-29. Because I have severe ptsd I was shopping online. It is much easier. I was looking for a 2014 or 2015 Kia Rio Hatchback, in Aurora black Pearl. I was searching in Oregon, even though I live in Washington, because I was in the process of moving to Coos Bay OR, and I thought it would be easier to have a car already registered in Oregon when I completed my move. On 7-29, I found a 2015 Black kia rio hatchback on auto trader from Weston motors in Gresham. I made them an online offer using the information provided on the website. On 7-30 I received an email from **** *****, at Weston, advising me the offer was accepted conditioned upon taking delivery by 7-31. I emailed back and said I couldn't take delivery by 7-31 because, I was sick and could not drive to Oregon right then. He emailed back and said he would have the car delivered to me. I agreed with that after verbally verifying the car had a center padded console. I did not verbally verify the car was a hatchback. It just did not occur to me because I had never looked at any cars except hatchbacks. But I had looked at hatchbacks that did not have a covered center console and I wanted a covered center console. The car was delivered on 7-31-14 my Mom and I signed the papers and paid for the car in cash, $16,400. I went out and looked at the car and opened the drivers door and sat in the drivers seat and Unfortunately, I did not notice the console, nor did I walk around the car so I did not notice that the wrong car was delivered. The next day, 8-1-14, I felt a little better, so I went out to look at my new car and when I went to the rear I saw that it was a sedan and not a hatchback. I immediately emailed and phoned ****** regarding the mistake. I received no response, no answers, no nothing. On 8-2-14 when my Mom found out that the wrong car was delivered, she had a heart attack and had to be taken by ambulance to the ****** ******** hospital, where she had 2 surgeries, and a pacemaker installed. On 8-7-14, after my Mom came home from the hospital, I again emailed ****** about the wrong car being delivered. The salesman, ***, called me and basically said that it was all my fault, that I got what I ordered and if I wanted the hatchback that I thought I was buying, they needed another $3,800. I have not driven the car ****** delivered, nor have I registered it. I don't know what to do. These people have my Mom's money, and I have a car I don't want. I am becoming so sick over this that I can't take care of my Mom. Can you help me deal with this car dealership? All I want is the car I paid for, a 2015 black kia rio sx hatchback. **** ****** ******************* ******, wa XXXXX ******@aol.com
Desired Settlement: I want the car I paid for. A 2015 Kia Rio hatchback, in black, with a covered center console.
Business Response: Initial Business Response /* (1000, 7, 2014/09/02) */ Weston KIA has been in contact with **** ****** and it has been agreed that she will be satisfied with the Rio if a padded console was installed. Weston has sent the parts to the local dealer and we will assume the costs and expense to replace her center console. We have verified that as of today 9/2 the parts are at **** *** in Yakima and are ready to install. We are trying to contact **** today to advise her of this. Initial Consumer Rebuttal /* (2000, 9, 2014/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Weston kia and I came to a compromise agreement. I have no more complaints against Weston kia. Thank you, BBB, for all of your help. Until you contacted Weston kia, all they did was stonewall me, so I am very grateful for your help. thank you, **** ******
Problems with Product/Service
Read Complaint Details
Complaint: Car in accident and Weston was to fix the car. Received a call on 5-14-13, after almost one month that the car was repaired. Arrived at the dealership and the car was not washed. Work that was agreed upon to be repaired was not completed in the front bumper of the car. The work that was completed in the rear of the car was poor. Missing paint chip and rear tail light misaligned. Was told oil change was 28.95 or 29.95 and when I got there, is was 43.95. Weston presents itself as a professional business but what they present and do are not the same.On 5-15-13, nobody called me from Weston about my car. I had to call them, again, very poor customer service that points to a pattern.
Desired Settlement: For Weston to have callled me and told me something was completed when it was not.Pre inspected repaired vehicles and stop wasting your future customers time. I had to take off work early to get the car, so I lost vacation time and I almost lost my rental car because of this mistake. Stop quoting one price for an oil change then increase the price. I would have liked for somebody to call me from Weston versus me having to call and see what was being done to fix the problem Weston created. Very poor customer service
Business Response: Business' Initial Response /* (1000, 8, 2013/06/04) */ The issue has been resolved to the satisfaction of our customer **** ******. Westons looks forward to serving him in the future. Consumer's Final Response /* (-5, 5, 2013/05/22) */ *** at westin took care of everything. *** should be the president of the usa. *** got everything taken care of quickly and professionaly. Would do business with *** and weston again. very very happy customer. comsumers, if need work on your vehicle,go to westins in gresham oregon and see *** the man! Business' Final Response /* (1010, 12, 2013/06/06) */ *** **** ****** **** *** **** Portland, Or 97208 RE: Case number XXXXXXXX Dear *** ******: Thank you very much for bringing your concerns to my attention. Your issues concerning the body repairs on your 2012 Buick ******** were valid. Upon inspection of the vehicle, I agree that the repairs performed by a local body shop that our company recommended certainly did not meet yours or my expectations. Weston Buick has served the local community for over thirty years, and in some cases it is necessary to rely on other local businesses to help serve our customers. Since Weston no longer has a body shop, we can only recommend local body shops and hope they will make every attempt to exceed our customer's expectation in the same manner that our company would. I apologize that Weston standards of repair were not followed by our partnered body shop. As you know, I personally addressed your concerns with the local body shop owner and as a result, your concerns were immediately addressed. The local company expended a great deal of resources and efforts to bring the vehicle back to pre-loss condition. As you stated when picking up your vehicle, it now looks perfect and like a new car again. I am very happy that we were able to exceed your expectations and hope we can serve all your vehicle needs in the future. Sincerely, ****** ********* Director of Fixed Operations Weston Dealerships
|4/16/2013||Problems with Product/Service|
|4/4/2013||Problems with Product/Service|
|11/14/2012||Problems with Product/Service|