BBB Accredited Business since
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This company offers new and used car sales.
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A BBB Accredited Business since
BBB has determined that Ron Tonkin Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ron Tonkin Mazda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Brad Tonkin, Co-President Mr. Edward Tonkin, Co-President Mr. Ali Bulgasem, GM Mr. Danny Dragomir, Digital Marketing Director Ms. Lisa Nichols, Executive Assistant
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)
750 SE 122nd Ave
Portland, OR 97233 (503) 258-3560 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I have new Ron T***** for 50 yrs. and had his two grandchildren **** and ***** in my class at Lake Oswego. I need a new car so I contracted **** and left a message that I need to new car mine was dying. He sent a message back I'll send a car for you. This is the kind of response Ron would have out.Feb. 26, I went to the dealership after work and meet with Adam, Brett and Lance(sale mgr.) told them what I was looking for we got on the computer and found a Nissan Sentra that met my needs. Took car out for a drive looked ok and drove fine. Went in side settled on a price told them I would be back in two day to pick the car up. This gave them time to detail the car before I picked it up, right? I came to pick the car and it and garage In the door grease on floor matts, dirty smeared up window. The car hadn't been touch. I drove the car to ******************** shop and had the car check out and it had been wrecked. The Bondo was pealing off the door. The decal from a previous were still on the doors an truck. The doors were a different colors. The told did not reveal to me that the car had been wrecked ( carfax reports only show if car has been totaled). I went to my Bank and told them what had just happened they hadn't seen the contract yet so back to the dealership and ask them to "resend" the contract and pick out a different car. I made an appt. with the Sales mgr. (he was late by the way) after is days off. I took the Owner of ******************** with me to point out that this car had car been wrecked, decals showing through and dirty interior. I told what him what my bank had said he said he could not possible do that he would have to use this as trade it and I would lose a lot money! (now I'm feeling threated) when asked why that car was not detailed out before I picked it up his response I can't afford that. I went back inside to tell **** what was going on and his response was I'm on a call and you will have to deal with him. I reported this to ******* ******
Desired Settlement: An apology for a bad, bad job on there part. This not the Ron Tonkin way of doing business,
Re: Case# ********,***** *******
Read Complaint Details
Complaint: I took the van within 2 weeks of buying it back to the dealer because the check engine light came on & the transmission was slipping. After 4 hours they said they didn't know why the check engine light was on all systems checked out. If it occurred again take it to the local Oldsmobile repair shop. The check engine light came on again & I took the van to the local shop as advised. They found issues w/the tranie, the window & other leaks. The extended warranty co. would not cover them because they said the dealer had previously repaired these same issues before I purchased the van. However I know owe 278 to the local repair shop and no one wants to pay for it. I feel if the dealer habeen honest and told me they had repaired these issues before I would have ale not to them from the begin
Desired Settlement: I believe that the dealership should have to pay the repair cost of 278 in order to have my van released because had they told me they had repaired the vehicle before for the issues I'm currently having I would have taken it back to them instead of the local repair shop. I also want them to repair any current issues that are ongoing with the van. I never would have taken it into the local repair shop had I known these issues had been worked on before.
Business Response: Initial Business Response /* (1000, 5, 2013/12/03) */ After several failed attempts at reaching the customer due to disconnected and inaccurate phone numbers, including the number listed for the customer in this complaint (the actual working number is ************** the customer was contacted for more information. The vehicle is in storage at ***** ***** ********* in Warrenton, OR and Ron Tonkin Mazda has agreed to pay the customer's $278 bill and have the vehicle towed to Portland at no expense to the customer. After evaluation of the vehicle a determination will be made as to what repairs, if any, are needed and if additional repair assistance will be provided either by the dealer or the extended service contract provider.