BBB Accredited Business sinceAdditional Locations
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This company offers new and pre-owned auto sales, auto service, parts, body shop and detailing.
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A BBB Accredited Business since
BBB has determined that Newberg Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Newberg Ford include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999
Type of Entity
Business ManagementMr. Jim Corliss, President Mr. John Kerekanich, Vice President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Detailing Auto Repair - Mobile New Car Dealers (NAICS: 441110)
Hours of Operation7:00am - 8:00pm Monday - Friday
8:00am - 7:00pm Saturday
11:00am - 6:00pm Sunday
Alternate Business NamesCEW Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3900 Portland Rd
Newberg, OR 97132 (503) 538-2171 (503) 538-8008 Directions
PO Box 310
Newberg, OR 97132 (503) 312-4006
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (503) 312-4006(Phone)
- (503) 538-8008(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My elderly parents are on a fixed income with little money and no credit. One of their "salesmen" talked my mother into spending over $19,000 on a car she cannot afford on March 16th. She went in for some promotion about spinning a wheel to win something, and was taken advantage of. She was told she had good credit, I just came from their bank (they are now out of money), and found out they have no credit. The sales team had to know this. I feel they took advantage of an elderly woman. When my 90-year old dad wanted her to take it back, the dealer would not do so. I am very angry with the way they treated my mom. We cannot afford to help them and I would like them to take the car back and void the sale, otherwise my parents will have no income for food and gas, as she will pay the bill first.
Desired Settlement: I would like them to take the car back, void the sale, and refund any money they have already taken from my mom.
To: Better Business Bureau
There is however some issues involving insurance coverage on the vehicle since the owners may not
Problems with Product/Service
Read Complaint Details
Complaint: I had my engine replaced in my 2003 Ford Mustang Cobra by Newberg Ford and I received my vehicle back on 8/21/2014. When I got my vehicle back I noticed that the clutch in the car didn't feel right it was harder to push in that when I took it in to them and got really hard close to the bottom of the travel and I notified the service Manager **** ****** He sad give it some break in time. The clutch that was in the car was brand new and had about 4,000 on it. It also had a brand new pilot bearing, throw-out bearing and flywheel. And it has worked perfectly for over a year. The more I drove the car the worse the clutch got. It started making more noise and started having problems when taking off in first gear like not disengaging all the way. I notified **** ***** again about the problem and he said that there were some burn spots when they put it back together on the clutch and it was not their problem even though I said it worked perfectly when I brought it to them. About 1200 miles later on the way back from a trip in the car. The Clutch started to get hard to shift and was really squealing now. So I took it back to Newberg Ford and **** ***** and told them that something was wrong with the clutch. It sat in there service dept. for a week and they wouldn't do anything about it. I told one of my friends about it, who knows the owner of Newberg Ford and they sent me a check for $250 and still stating it wasn't there problem. I had another Mechanic take the driveline, exhaust, transmission out of the car so we could find out what was wrong with it. He found out that whoever reinstalled the clutch system at Newberg Ford had not put any grease on any of the moving parts in the clutch system and 2 of the 6 bolts that holds the pressure plate and clutch plate to the fly wheel were so loose that you could unscrew them with you fingers. These bolts are supposed to be tight and Torqued to specifications. These bolts being loose cause the throw-out bearing to sit flush against the pressure plate fingers which that and no grease wore the throw-out bearing out prematurely and made the clutch harder to push in and it also wore a grove on the input shaft of the transmission where it slide back and forth on. We Notified Newberg Ford service manager **** ***** by Phone and by email about the incompetence of who ever reinstalled the clutch system and they have still not done a thing.
Desired Settlement: I think I should be compensated for the number of hours of labor for replacing a throw-out bearing with long tube headers on the car which takes much more work to and the cost of parts. I had bought another brand new clutch, throw-out bearing, Pilot bearing and flywheel and had it all installed by this other mechanic, since we had it apart anyway and I didn't know before what we were going to find bad once we got it apart. My cost on labor and parts to fix their problem was over $1200. So the $250 they gave me doesn't ever cover half of the labor cost and none of the parts.
Business Response: Initial Business Response /* (1000, 5, 2014/11/12) */ I have contacted the customer. He is emailing me receipts and we have come to a mutual agreement. This concern has been resolved. Initial Consumer Rebuttal /* (2000, 7, 2014/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes Newberg Ford contacted me and reimbursed me some of the money I had to pay out to get the issue fixed.
Customer Reviews Summary