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Find a Location

Coos Bay Toyota has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCoos Bay Toyota

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Coos Bay Toyota offers the sales and service of new Toyota vehicles.

    Products & Services

    Automotive

    Business Details

    Location of This Business
    2001 N Bayshore Dr, Coos Bay, OR 97420-2555
    BBB File Opened:
    2/23/1993
    Years in Business:
    56
    Business Started:
    9/1/1967
    Business Started Locally:
    9/1/1967
    Date of New Ownership:
    6/1/2022
    Business Incorporated:
    9/26/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    65
    Business Management
    • Mr. Mario Hernandez, Owner
    Contact Information

    Principal

    • Mr. Mario Hernandez, Owner

    Customer Contact

    • Mr. Mario Hernandez, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I purchased my truck from Coos Bay Toyota that came with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiously.maintenance suggestions have been minor, Replace cabin air filter, engine air filter which I purchase and replace myself. tire replacement, which I had done at a tire dealer that I do business with.Breaks, that I had toyota do. They recommended a rodent deterrent device that I declined and provided my own means of deterring them.12/27 I took my truck in for service and had the diagnose a "check engine light" that came on . they said it was a speed sensor and set me up for an appointment to have it replaced.12/29 replaced part, charged me $546.00 and the problem persists.1/5 They re-diagnosed and determined that my transmission is failing and needs replaced.I was told that they denied my powertrain warranty for no apparent reason.1/16 called requesting written denial, none received.1/17 called to talk to srvs ****, out for the day.1/19 visited dealership, talked to srvs ****. he claimed that I declined recommended service, I explained the services I declined and reason. He concurred an re-submitted request. said he'd get back in a week.1/24 called asking for srvs ****, not in. toyota returned call ****** i think was her name said she would check into warranty.1/26 went to toyota, tlkd to srvs ****, said he submitted paperwork on Thursday (yesterday) why so long?1/30 called toyota asked for srvs ****, on hold 10 minutes to be told he's in a meeting.1/31 called again say still hasn't heard.2/2 went to toyota, talked w/ srvs ****, says "no word" he asked me "what if he doesn't hear back? I said" the dealership owes me the warranty work" he concurred. this conversation was in reception area with witnesses.2/6 called talked w/ srvs ****, he said he'd talk with his gen **** tomorrow as he's not in today.2/8 gen **** says won't honor warranty.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wim d

    1 star

    06/10/2021

    WARNING: Do NOT buy a used car from these shysters, either from CB Toyota or their adjacent subsidiary, 101 Budget Auto Sales. That's where I bought a used Buick Enclave last November, for $12,000. They gave me this great spiel about their 10-point check of every used car -- HA! The day after I took it home, it wouldn't start: battery didn't hold a charge. They did replace it, but how did that slip by their 10-point check? Then I kept getting messages that my emergency brake was on - it never was, but I asked Toyota to check it out when I brought it in for its first oil change and service. They said it was out of their expertise, and to ask the local GM dealer -- so that's where I went next. Turns out that the brake fluid was low, which had caused the sensor to be exposed, which in turn gave me those alarming warnings. But there was no sign of a leak. So if that was the case, why wasn't it spotted during the mythical 10-point Check and/or during the apparently unperformed oil change/service? So far, getting these things corrected and several more has cost me a couple of grand, and more may be coming because the power steering fluid was low too - because of a leak. Again, why was this not spotted?

    Local BBB

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