Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Cascade Auto Group

Additional Locations

Phone: (541) 883-7701 Fax: (541) 884-1081 View Additional Phone Numbers 2810 Washburn Way, Klamath Falls, OR 97603 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers new and used auto sales and service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Cascade Auto Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 26, 1998 Business started: 07/01/1979 Business started locally: 07/01/1979 Business incorporated 07/05/1979 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Oregon Department of Motor Vehicles
1905 Lana Ave NE, Salem OR 97314
Phone Number: (503) 299-9999

Type of Entity


Business Management
Ms. Patricia Salvati, Secretary & GM Mr. David L Henry, General Manager Mr. James Thompson, President Mr. Tyler Thompson, Sales Manager
Contact Information
Principal: Ms. Patricia Salvati, Secretary & GM
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New New Car Dealers (NAICS: 441110)

Hours of Operation

Monday through Saturday
8:30am - 6:00pm
10:00am - 4:00pm


Monday through Friday
7:30am - 5:30pm
9:00am - 3:00pm

Body Shop:

Monday through Friday
8:00am - 5:00pm
Alternate Business Names
Cascade Honda Cascade Motors Cascade Subaru Credit Auto Sales Trinity Sales & Leasing Inc

Customer Review Rating plus BBB Rating Summary

Cascade Auto Group has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    2751 Washburn Way

    Klamath Falls, OR 97603


    2810 Washburn Way

    Klamath Falls, OR 97603 (800) 866-9573 (888) 423-5193 (541) 884-3113 (888) 813-3180 (866) 949-1308


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/17/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: They sold me a product for top dollar amount. Two days after the sale was completed they car began to have a transmission overheat, the sway bar bushing went bad, Every warning light on the dash began to display, and one of the front struts began to leak. I took the car back and they refuse to take any corrective action per the service department. They will not take the car back.

Desired Settlement: I don't wont they're cars. They don't deserve to be in business.

Business Response: Initial Business Response /* (1000, 6, 2013/12/03) */ We took the car back. The customer's money has been refunded. The check went in the mail on 12/2/13.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Cascade Auto Group
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart