BBB Accredited Business sinceAdditional Locations
Phone: (360) 944-3252 Fax: (360) 944-3380 3517 NE Auto Mall Dr, Vancouver, WA 98662
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This company offers auto body, mechanical, and maintenance services.
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A BBB Accredited Business since
BBB has determined that Dick Hannah Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dick Hannah Collision Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jason Hannah Ms. Jennifer Hannah, Vice President
Auto Body Repair & Painting Auto Repair & Service Auto Services Auto Parts & Supplies - New General Automotive Repair (NAICS: 811111)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3517 NE Auto Mall Dr
Vancouver, WA 98662 Directions
PO Box 1679
Vancouver, WA 98668 (360) 256-5000 (360) 944-3352 (360) 944-3252
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Took my vehicle to have damage repaired. The day I was to receive the vehicle back one of the employees caused damage to another part of the vehicle that had none. causing them to have to replace the fender and have to paint that front fender and bumper. Causing me to be without a vehicle for two weeks more then they estimated. Very unhappy with customer service long wait time repeating message annoying and agents always to busy to talk with me just some teenage intern. Highly recommend using different collision repair center.
Desired Settlement: Monetary compensation.
July 31, 2015
Problems with Product/Service
Read Complaint Details
Complaint: We had our jeep commander repaired at Dick Hannah Collision center after being rear ended. The repairs were made but now the check engine light and check gas cap light is on. These lights have never come on before. We took it back and **** said it needed a turn up and to change gas caps. We did that and the lights are still on. Called back and *** said they did the repairs and we could gladly take it to a different mechanic to have the other issues addressed.
Desired Settlement: I want Dick Hannah to do the complete repair and fix the cause of the two check engine lights.
Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ January 6, 2015 Better Business Bureau RE: Case# XXXXXXXX **** ***** To Whom It May Concern: Thank you for the opportunity to address the issues brought forth in *** *****'s complaint. Please note the following: The Check Gas Cap light was on due to a broken purge canister that had a small crack hidden inside creating a large evaporation leak. *** *****'s insurance company subsequently paid for the replacement and repair. The Check Engine light was on due to the fact that the vehicle had not had the spark plugs replaced in 110,000 miles and there was a misfire on the #5 cylinder. The customer was advised to have all spark plugs replaced. This was unrelated to the collision repair we performed and this was discussed and verified with *** *****. We feel *** ***** is satisfied at this time. Sincerely, ******* ****** Hannah Collision Center XXX-XXX-XXXX
|5/6/2013||Problems with Product/Service|