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          ATC Auto Body & Paint LLC has 1 locations, listed below.

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            Business ProfileforATC Auto Body & Paint LLC

            Auto Body Repair and Painting

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            ATC Auto Body & Paint offers auto body, collision, and restoration services.

            Business Details

            BBB File Opened:
            2/5/2007
            Years in Business:
            21
            Business Started:
            6/1/2002
            Business Started Locally:
            6/1/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • A T C Auto Body and Paint
            Business Management
            • Mr. Dien Chang, Member
            • Ms. Mindi Lee
            Contact Information

            Principal

            • Mr. Dien Chang, Member

            Customer Contact

            • Ms. Mindi Lee
            Additional Contact Information

            Fax Numbers

            • (503) 235-3108
              Primary Fax

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I came to ************* to do a repair in the frame of the vehicle and they seemed really nice and helpful. This was an out of pocket expense and I had 2 other mechanics inspect the frame and explain that we needed a body shop to repair the tear in the door frame.The previous mechanics mentioned that I needed to have a hole cut where the damage was done, a 1/4 inch plate inserted, and the plate spot welded to the frame. They said this would cost about $1,000. I assumed from their welding expertise that ************* would know what would need to be done in order to do a good job.ATC gave me an estimate for just getting the frame welded, but recommended replacing the whole frame. Of course, that is the best solution, but when you don't have $3K right away, I was willing to take a risk and just have them repair that spot.Instead of inserting a plate, like 2 other mechanics recommended, they simply laid a bead on the spot and painted over it. The area re-broke within 24 hours of their repair.They made me sign and pay for the job before I even saw the finished work. Of course, when I went back to them they said that they never guaranteed anything with the welding job and that they recommended the complete replacement. But they never gave me ANY indication that after $1000, this job would only hold up for 24 hours.They also told me that they would not charge me for paint, but they charged me $60 per hour for three hours to paint about a 3 inch space.They also told me they would replace the rubber strips on the vehicle. They didn't, but they still charged me for this service.I've learned my lessons to never work with them again and hope you don't get ripped off by them as well.Photos of the broken door 24 hours after picking it up from being "repaired."
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

            BBB Reports On

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