BBB Accredited Business since
Phone: (503) 669-2277 710 NE Cleveland Ave Ste 150, Gresham, OR 97030
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This company offers European auto accessories, specializing in Volkswagen and diesel accessories.
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A BBB Accredited Business since
BBB has determined that Cascade Auto Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cascade Auto Parts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Aaron Kammeyer, President
Auto Accessories Auto Service - Specialty Parts Auto Parts & Supplies - New Auto Customizing Automotive Parts and Accessories Stores (NAICS: 441310)
Hours of OperationMonday - Friday
8:00am - 4:00pm
Alternate Business NamesBora Parts Inc
710 NE Cleveland Ave Ste 150
Gresham, OR 97030 (503) 669-2277 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: RE: Order Number ***** - Date ordered: Monday 14 April, 2014 1 x VW OEM MK4 PD BEW Diesel Fuel Lift Pump (04-05) (1J0919050)= $199.95Received shipment of part approximately 1 week to 10 days after above order date. Part dysfunctional - pumping 20% below proper flow capacity spec on initial start and pumping well below (33%)spec for standard operation under normal conditions causing a lean fuel mixture to engine. It is believed that Pump has been dysfunctional since 10/18/2014, however was first noticed as irregular in 02/2015. Pump was tested on 3/29/2015.Pump is manufactured by *********** (distributed by ***** ***)and under 1 year manufacturer warranty.Distributer requires seller (Bora Parts Inc.) authorization in order to ship replacement.
Desired Settlement: Bora Parts Inc. will promptly contact supplier/distributer and/or manufacturer of said part and direct/authorize replacement of part under warranty. Part will be replaced with new part to be shipped directly from manufacturer's distributer to customer. Manufacturer's distributer will include a shipping label to cover cost of defective part return shipping. Upon receipt of replacement part, box and return shipping label, customer will promptly ship defective part per shipping label directive.
Please see attachment from our lawyer - ******** is a con artist that is going out of his way to defraud us as well as commit as much slander and libel as possible. He stole almost $1000 worth of parts from us (See attachment two for returned checks).
***SUPPORTING DOCUMENTS REDACTED BY BBB***
Apologies for the confusion, we are happy to facilitate the warranty.
There is neither outstanding balance owing to Bora Parts Inc., nor any order [lawful or otherwise] made and fulfilled by Bora Parts Inc. If such a large debt actually existed and was lawfully enforceable, you would have already facilitated collection. You can’t collect because there is/was neither any order for what is claimed nor fulfillment of what was requested. This is provable via documentary evidence. I have already answered the letter from your attorney and that is my final word on the matter.
The only lawful order and fulfillment of concern here is a lift pump for which I have already provided evidence. Stop your evasiveness. It didn’t work before and it won’t work now. Your bringing forth this unrelated matter pertaining to an illegal activity as justification for failing to perform on a legal transaction/Warranty Claim and BBB complaint is foolhardy. Stick to the matter at hand.
Please be advised that your defective pump is putting and has already put strain upon the rest of the fuel delivery system. If you continue to delay and/or fail to replace the pump and this causes damage to the tandem pump and/or another fuel system components I will hold you responsible for bad faith and for damage for any and all related system failures and/or undue wear on related parts.
Premature tandem pump failures are well documented results of defective lift pumps. In point of fact there are already indications of premature failure to other fuel system components resulting from this defective lift pump and the job done on my car by your unregistered mechanic associate ****** ** *****
The part was bought and paid for by me and lawfully fulfilled by you. The part is under warranty. You are obliged to process the warranty claim. Please do so without further delay. Failing to do so is a breach of an explicit promise to perform in good faith and may constitute fraud.