BBB Business Review

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This business is not BBB accredited.

Kaady Appliances

Additional Locations

Phone: (503) 253-3850 View Additional Phone Numbers 12404 NE Halsey St, Portland, OR 97230 http://kaadyappliance.com/


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Description

This company offers the sale of refurbished, "scratch and dent" discounted home appliances.


BBB Accreditation

On 3/14/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kaady Appliances include:

  • 12 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 8
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Kaady Appliances
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: December 02, 1991 Business started: 01/01/1990 in OR Business started locally: 01/01/1990 Business incorporated 02/23/2006 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Ibrahim Kaady, President Mr. George Kaady, Secretary Mr. Raid Kaady, Co-Owner Mr. Moe Mensoura, General Manager
Contact Information
Customer Contact: Mr. Adam L Doud, Web Services
Principal: Mr. Ibrahim Kaady, President
Business Category

Appliances - Major - Dealers Appliances - Used Refrigerators & Freezers - Dealers Appliances - Major - Service & Repair Household Appliance Stores (NAICS: 443141)

Products & Services

Kaady Appliances sells the following brand(s): Artistry, Café, Monogram, Profile, Amana, Daewoo, ELCO, Electrolux, Fisher & Paykel, Frigidaire, GE, Haier, Hotpoint, Jenn-Air, Kenmore, KitchenAid, LG, Maytag, Miele, Roper, Samsung, Sub-Zero, Tappan Company, Viking, Whirlpool

Kaady Appliances offers the following product(s): Deep Freezers, Dishwashers, Electric Cook-Tops, Freezers, Gas Ranges, Microwave Ovens, Ovens, Refrigerators, Stoves, Washer and Dryers

Hours of Operation
West Side 10:00am - 7:00pm Monday - Friday 10:00am - 6:00pm Saturday 10:00am - 5:00pm Sunday East Side 8:00am - 7:00pm Monday - Friday 8:00am - 6:00pm Saturday 10:00am - 5:00pm Sunday
Method(s) of Payment
Cash, Credit/Debit cards, Checks
Alternate Business Names
Kaady Appliance Kaady Appliances Inc Kaady's Rebuilt Appliances

Customer Review Rating plus BBB Rating Summary

Kaady Appliances has received 4 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.