BBB Business Review

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This business is not BBB accredited.

Bench Craft Company

Additional Locations

Phone: (800) 824-8311 Fax: (503) 221-9737 View Additional Phone Numbers 16600 SW 72nd Ave Bldg 10, Portland, OR 97224 http://www.benchcraftcompany.com


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Description

This company offers specialty printing and manufacturing.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Bench Craft Company include:

  • 148 complaint(s) filed against business

Factors that raised the rating for Bench Craft Company include:

  • Length of time business has been operating
  • Response to 148 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 53
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 52
Total Closed Complaints 148

Additional Complaint Information

On June 18, 2012, BBB recognized a pattern of complaints from consumers regarding billing and delivery issues. Consumers allege after they give Bench Craft Company permission to take a deposit for an advertisement placement, the company deducts the full amount of the bill from the consumer's credit card. Consumers further allege products and services that have been paid for are not delivered within the promised timeframe, or are not delivered at all.

Bench Craft Company is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

90 Customer Reviews on Bench Craft Company
Customer Experience Total Customer Reviews
Positive Experience 69
Neutral Experience 0
Negative Experience 21
Total Customer Reviews 90

Additional Information

BBB file opened: January 29, 1996 Business started: 01/01/1982 Business started locally: 01/01/1982 Business incorporated 01/01/1982 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Charley R Cobb, President Mr. Kevin Coari, Vice President Mr. Michael Cobb, Office Manager Mr. Guy Rickards, Controller
Contact Information
Principal: Mr. Charley R Cobb, President
Business Category

Advertising Specialties Manufacturers & Producers Advertising Agencies & Counselors Advertising - Outdoor Copy & Duplicating Service Graphic Designers

Alternate Business Names
Transportation Media Inc

Customer Review Rating plus BBB Rating Summary

Bench Craft Company has received 4.25 out of 5 stars based on 90 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.