BBB Accredited Business since
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This company offers real estate and timeshare services.
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A BBB Accredited Business since
BBB has determined that Platinum Interchange meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum Interchange include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Bureau of Real Estate
1651 Exposition Blvd, Sacramento CA 95815
Phone Number: 1 (877) 373-4542
Fax Number: (916) 263-8641
The license number is 01075544.
Type of Entity
Business ManagementMs. Lynn Hall, Complaint Handler
Number of Employees
Vacation Time Share Timeshare Companies
Alternate Business NamesTricom Management Tricom Management Inc
Industry TipsTimeshare Resale
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BBB Complaint Process
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Additional Phone Numbers
- (714) 970-7013(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On Aug 24,2013 I made an agreement with Platinum Interchange, Agent *******, to exchange a 1 bedroom times share I had on deposit with them for a 2 bedroom timeshare at the Windham, Flagstaff, Az. The date form the week at Windham is Aug 2, 2014. At the time ******* suggested I could trade the one bedroom on deposit for the two bedroom timeshare at Windham by paying an upgrade fee, which I paid. I discussed with her my one bedroom on deposit was a "bonus week" and had some qualifying features. She assured me it was OK and proceeded with the transaction, sending me a written confirmation and collecting my fee. Now I learn they will not honor that transaction and have arbitrarily taken the two bedroom I had on deposit and did not even discuss it with me. They refuse to honor the original deal.I think California consumer law will require them to honor this transaction as it was made in good faith by both parties. I did offer a compromise but they refuse even though there is no monetary loss. Product_Or_Service: timeshare exchange Order_Number: *********3 Account_Number: *********
Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to honor an agreement made in good faith by both parties.Since Platinum Interchange can only be a winner by honoring this transaction I do not understand their action.
I spoke with Mr. ******* today regarding complaint #******* which involved a vacation deposit and exchange he made through Platinum Interchange in 2013. Platinum Interchange refunded an upgrade fee of $97.00 back in October of 2013, and when we spoke today Mr. ******* told me he had put the issue behind him quite a while ago. He said he lodged the complaint with the BBB because he just wanted to hear from someone in a position of authority at Platinum Interchange. As the Reservations Manager for PI I was happy to speak to him. I explained to him that I joined the company last December and was unaware of this issue until we received the email from the BBB over the weekend. He was very pleased to hear from me. I also sent him an email detailing the remaining weeks he has on deposit with Platinum Interchange so he can start planning some more trips. Mr. ******* now has my name, phone number and email address and I have asked him to contact me in the future if he has any questions or concerns. Mr. ******* told me he had a long history of working with Platinum Interchange and was very happy with our Vacation Counselors and the service they have provided over the years. He thanked me for calling him and we ended the call. I am very pleased with the way our conversation went, and I am confident there will be no further complaints from Mr. ******* regarding this issue.
****** ** *******
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant did not acknowledged acceptance to BBB.
Read Complaint Details
Complaint: I won a unit at Palm Springs Tennis Club and have paid my maintenance fees but they will not allow me to book a reservation for Oct 18, 2014. They referred my account to a collection agency and I provided them with cashed checks not applied to my account. I asked for an update I spent a lot of time I should not have needed to and the info has been lost neither the collection agency or Tricom got back to me now they are asking me to start all over again. I feel I should be able to make my reservation and get an account statement and some sort of credit for my wasted time
Desired Settlement: credit to my account and make a reservation
Mr. ***** owns a timeshare at the Palm Springs Tennis Club (PSTC) and is responsible to pay annual maintenance fees. The owner’s association allows for quarterly installments which are due on or before the first day of each quarter; Oct 1st, Jan 1st, Apr 1st, & Jul 1st. Pursuant to the Palm Springs Tennis Club collection policy, owners are invoiced thirty days prior to the due date, and then given a fifteen day grace period before receiving a late charge. A past due notice is mailed after 16 days past due, then a 2nd past due notice if the account remains unpaid for an additional 15 days. If left unpaid the account then transfers to a collection agency and then foreclosure.
Mr. ***** paid current for the April 2013 quarter then the next payment received was six months later on September 25, 2013. When the July payment was not received, two past due notices were mailed at the appropriate times per the PSTC collection policy. September 4, 2013 Mr. ***** wrote on one of the collection notices that he paid. On September 24, 2013 during a phone conversation, we Let Mr. ***** know again that the last payment received was April 2, 2013, asked for the check number(s) and if it (they) cleared, and Mr. ***** said that he would need to look into it. November 12, 2013 the account started the preliminary stages of the foreclosure process due to non payment and lack of proof of payment. December 24, 2013 Mr. ***** tried to make a reservation and was denied due to the status of the balances. We asked for the check number and date cleared so that additional research could be done and Mr. ***** said that he sent it to the collections office but didn't receive a reply, and that he would not provide it again. January 3, 2014 we placed the account on hold for additional research and then January 6, 2014 we verified with the operations director of the collection agency that they did not receive the backup that Mr. ***** claimed to have sent. January 6, 2014 left a voice mail message for Mr. ***** to ask for the check number, amount paid, and date cleared, and as of yet we have not received a reply.
At this time, the Association is willing to give Mr. ***** the benefit of the doubt and credit him for the July 2013 installment payment in the amount of $170.55 with the request that he provide a copy of the front and back of the negotiated check that he told us was cashed. Additionally, the Association will reverse the $350.00 in late charges, collection fees, and preliminary foreclosure costs that were assessed to the account so that Mr. ***** can make a reservation. The Association will give Mr. ***** until April 1, 2014 to provide the Association with a copy of the negotiated check (front and back). If the requested documentation is not received within the three months provided then the good faith credit that was issued in the amount of $170.55 and the $350.00 of costs, fees, and charges, will all be returned to the account and the Palm Springs Tennis Club will continue with the collection process if left unpaid at that time. Mr. ***** also needs to pay $177.37, or provide the same backup as listed above for, January’s payment as well. The current installment that was due on January 1, 2014 is now past due.
In summary, Mr. ***** has not provided the Association or the Collection Agency with proof of payment of any kind and is currently past due for the January 2014 maintenance fees as well.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved