BBB Business Review
This Business is not BBB accredited
Pinnacle Tax and Financial ServicesAdditional Locations
Phone: (877) 870-1656 7535 Irvine Center Dr #200, Irvine, CA 92618
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This company offers tax preparation services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Pinnacle Tax and Financial Services include:
- Length of time business has been operating
- Failure to have a required competency license.
- Failure to respond to 49 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||55|
Additional Complaint Information
Many consumers allege they hire the company to help lower their taxes or help with tax preparation. The consumers allege they pay a fee of at least $2500 for these services. Consumers allege the company does not follow through with the services they were hired for. Consumers claim they have not received a refund for the company's failure to complete the services they were hired for. The company has not responded to any complaints from the BBB. The BBB attempted to contact the company in regards to this complaint but the company did not respond.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Tax Education Council
Post Office Box 2890, Sacramento CA 95812
Phone Number: (877) 850-2832
On 7/22/2014 BBB confirmed that Pinnacle Tax and Financial Services had not obtained a necessary license from California Tax Education Council.
Type of Entity
Business ManagementMr. Michael Hernandez
Number of Employees
Tax Return Preparation Taxes - Consultants & Representatives