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BBB Accredited Business since

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Description

This company offers pool and spa maintenance. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A1 Pool Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A1 Pool Parts include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A1 Pool Parts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 10, 2013 Business started: 10/13/2004 in CA Business incorporated: 10/05/2006 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The license number is 862912.

Type of Entity

Corporation

Business Management
Mr. Ryan Foster, President
Contact Information
Principal: Mr. Ryan Foster, President
Number of Employees

9

Business Category

Swimming Pool Contractors, Dealers, Design

Refund and Exchange Policy
If A1 Pool Parts ships you something other than what you ordered, we will arrange to have the correct item promptly sent to you and we'll pick up the mis-shipped item at no cost to you.

Please be sure to contact A1 Pool Parts via phone or email PRIOR to returning product. You will be issued a Return Merchandise Authorization number (RMA#). Special Order items, clearance items, and products marked non-returnable cannot be returned.

All returns must be accompanied by an RMA #. The Buyer must pay the return shipping costs, unless a product was shipped in error or the product arrived damaged. Non-defective product returns are subject to the inspection and approval of A1 Pool Parts, our distributor, and/or the product manufacturer. Returned merchandise must be received within 90 days of the purchase date, must be in new and resalable condition, in the original undamaged packaging with all accompanying material, and accompanied by the RMA#. The customer is responsible for returning the product within 30 days of the RMA date or a new RMA must be created. The Buyer will either be issued a refund check or the credit card refunded in full less any applicable restocking charges. We do not refund original order shipping charges unless we ship something other than what was ordered.

Product that is returned for a reason other than damage or a mis-ship is subject to a 10% restocking fee, or a $10 fee, whichever is greater.

As a general rule, customers credits are given within 10 days after A1 Pool Parts receives returned product. Please allow for seasonal delays of up to 1 additional week.

Because it is not possible for A1 Pool Parts to have full knowledge or complete details of your pool, we cannot and will not accept responsibility for merchandise that is not compatible or does not function with your system. We always recommend that the buyer contact the manufacturers directly to determine that the product will be suitable in their environment and to obtain a part number, if in doubt. Most of the time, we can acquire items once we have a part number to research for you. Buyer assumes all responsibility without exception, outside of a manufacturer's stated return policy or warranty. We apologize, but this is due to the huge variety and complexity of pool systems and pool products. We have found that in the majority of cases where a product does not work as desired, it is not due to a product defect, but rather the wrong product, or a problem with the buyer's system.
Service Area
We sell to customers throughout the nation. We offer discounted delivery to customers in Orange County, the San Gabriel Valley, CA, and parts of the Inland Empire (Riverside area). We offer equipment installation in Orange County, CA only.
Products & Services

We sell pool pumps, pool filters, pool heaters, automation systems, pool motors, pool chemicals, and accessories.

We offer free will call pickup in Santa Ana, CA and discounted delivery to Orange County, San Gabriel Valley, and the Inland empire.

Industry Tips
Contractors
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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