BBB Accredited Business since
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This company offers pest control services.
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A BBB Accredited Business since
BBB has determined that Griffin Pest Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Griffin Pest Management include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Structural Pest Control Board
1418 Howe Ave #18, Sacramento CA 95825
Phone Number: (916) 561-8708
Fax Number: (916) 263-2469
The license number is 6176.
Type of Entity
Number of Employees
Pest Control Services
1415 E Mcfadden Ave #D
Santa Ana, CA 92705 (949) 200-8930 (888) 400-9011 (714) 571-0480 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (888) 400-9011(Phone)
- (949) 200-8930(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Not enough room to write the entire complaint. Here it is in a short version. Griffin Pest Mgmt used a G-5 outlet in my garage to saw wood to repair a mouse hole. I did not know which outlet he was using due to being in bed from having a knee replacement surgery. My daughter let him in and she thought he knew what he was doing. This same outlet had my freezer plugged into it. The repairmen left and we discovered later that night that 2 or 3 outlets in the kitchen were not working. I called & scheduled Ideal Plumbing & Heating to have their electrician come out & see what the problem was. By the time they could get here (3 days later), the electrician found the freezer plug was partially out of the outlet and the G-5 circuit was popped. According to the electrician the guy using this circuit overloaded it with his saw. He said the guys saw would have had to quit working. He should have known he popped the G-5 circuit. By this time I had lost close to $600 worth of food plus a $100 electrician bill. I sent pics and dollar amounts of all the food loss to Griffin and they refuse to take blame. I have been communicating with them for over 6 months now and they just sent me a bill for that days work. I told them if they did not have the owner call me so we could discuss what happened, that I would eventually report them to the BBB. And that is what I am doing. If you need more information, please let me know. Thank you.
Desired Settlement: I would like to have the money for the food I lost plus the cost of the electrician that came out and discovered the problem. $534.92 for the food and $100 for the electrician. Most of the food was from Costco so I had the receipts. I took pictures of the food and sent them to Griffin. I had filled up the freezer for my family knowing I was going to have knee surgery. That's why there was so much food.
We would like to respond to the complaint of ***** *****. We were requested to do some rodent abetment at Mrs. *****’s home her daughter showed our technician where he should setup which was in the garage. Our technician was told to use the outlet in question, our technician used it for the hour he was at the location. The power tool he used as a small hand held jigsaw. The tool draw 2 amps and work the entire time we were at the location.
Better Business Bureau:
Business Response: We responded to the complain we have nothing to add.
Consumer Response: Better Business Bureau: RE: Case#******* I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. I will FedEx pictures and other documentation for you to consider. I sincerely hope this matter will come to a resolve. Griffin just bought the company, Happy Pest Control), that I was contracted with. They perhaps hired new people that were not familiar with how to do repair work. I'll print everything out and get it to you ASAP. Thank you, ***** *****
Consumer Response: I am not interested in arbitration. This whole matter has been very upsetting and I cannot spend any more time on it. But the main reason is, I do not know what interest an outside arbitrator might have in this case. They may be a business owner, like I was for over 30 years. They may tend more towards having sympathy with the vendor and not the customer. My entire reason for contacting the BBB was to let other people know of the unprofessional actions of Griffin Pest Mgmt. The $600 I lost wouldn't begin to cover attorney's fees. In one respect it's my loss. Another way of looking at it is I learned my lesson with GPM and will never recommend them, if asked. This is too bad for Happy Pest Control who sold their business to GPM, not only for a cost, but thinking their long-time customers would be taken care of. Thank you for your help. I can understand how you are caught right in the middle of this issue. I would like to reject the offer of Arbitration for complaint ID*******. Regards, ***** *****
BBB's Final Determination: BBB determined that while the business addressed the complaint issues, the complanant was dissatisfied and the matter was outside the BBB Rules of Arbitration.
Read Complaint Details
Complaint: Griffin kept trying to charge us for work that they never performed. My wife has talked to them repeatedly and each time someone on the other end stated they would take care of it. Now they sent our invoice to a collection agency.
Desired Settlement: A letter in writing stating that we do not owe Griffin anything for their (lack of) service.
Business Response: We show making a stop at this location for pest control service, we show use of chemicals at this location and we had GPS data that showed we were at this location. We did the service and want to be paid. we have called asking for payment. We sent 6 statements asking for payment. We did the work we want to get paid.
Better Business Bureau:
1) Griffin Pest Management is trying to charge us $50 for services never performed. We have never signed off on any services performed by Griffin. I will gladly pay the bill if you can provide proof that I signed off on the services.
2) Griffin is charging us a $30 finance fee on top of the $50. There is no law nor contractual obligation that allows for them to charge this fee
Business Response: I have instructed our collections company to cease collection activities against the persons attached to this issue. The date of removal is 3/31/2014. We still feel we are owed the money as I said previously we will take the high road on this issues. Please don't contact us on this issue again since it cost or company even more money every time we have to respond!
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.