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Atlantic Relocation Systems

Phone: (714) 687-1000 Fax: (714) 687-1010 View Additional Phone Numbers 2323 W La Palma Ave, Anaheim, CA 92801 http://www.atlanticrelocation.com

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Description

This company offers residential and commercial moving and storage services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Atlantic Relocation Systems include:

  • 1 complaint filed against business that was not resolved

Factors that raised the rating for Atlantic Relocation Systems include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Atlantic Relocation Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 23, 2013 Business started: 01/01/1966 in CA Business started locally: 01/01/1966 Business incorporated: 06/05/1995 in GA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Public Utilities Commission
505 Van Ness Ave, San Francisco CA 94102
http://www.cpuc.ca.gov
Phone Number: (415) 703-2782
Fax Number: 415-703-1758
The license number is MTR0184689.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Joest Mr. Michael McCaddon, General Manager
Contact Information
Principal: Mr. Joseph Joest
Customer Contact: Mr. Michael McCaddon, General Manager
Number of Employees

13

Business Category

Moving & Storage Company Movers

Alternate Business Names
Effort Enterprises LLC
Industry Tips
Moving Companies

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2323 W La Palma Ave

    Anaheim, CA 92801 (714) 687-1000 (800) 696-1499

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Additional Phone Numbers

  • (800) 696-1499(Phone)
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Complaint Detail(s)

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: What was promised to be a 2-day process, one for packing, and one for loading/unloading, resulted in 1 day for all, without any notice, causing stress We were contracted to have a team of clean, professional packers arrive on day one. Day 2 was supposed to be for loading and unloading. We have moved 13 times, and by no stretch of the imagination this was the worst experience of them all. I opened my door on "day one" to find a group of moving men assembled in front of an 18-wheeler van. No notice. No warning. In a matter of minutes, my entire family was sent into panic mode as we rushed around to pack up our entire house. While I went upstairs to inform my husband of this insanity, a whirlwind of boxes, tape and packing material descended on our garage. By the time my husband came down from his shower, the garage he had anticipated sorting through was onboard the truck. The plan had called for the packing personnel to arrive and work alongside of us, as we directed them in each room. Instead, we were suddenly in this crazed, manic state, rushing from room to room as these men disassembled electronics, threw wardrobe boxes in our direction, used their dirty hands to shove bedding and towels into boxes, and otherwise crisscrossed our home at a pace that we had no hope of keeping up with. Meanwhile, on a day that we had anticipated packing in a clean, orderly and organized fashion, we were all thrown into the most stressful frenzy imaginable. Everyone is shouting directions, calling from two floors above, all the while our dog is barking, the cat is locked in a bathroom so he didn't escape out the many open doors. This was a scene from Moving Hell. At the end of the day, we were absolutely exhausted, bewildered, and angry. What in the world has just rocked our world these past 10 hours? Nothing short of an amateur, mismanaged, rude, abrupt, and entirely unprofessional "railroading" of our family and our possessions. On the company's moving boxes, it says, "If your move is anything other than EXCELLENT, let us know." I would have a hard time describing it as anything other than a disaster. We contacted the manager in the midst of this mayhem, and after describing what was happening, he agreed that we could get our animals boarded right away, and take care of our lodging and meals for our family of 6 for that night, since everything would be on the truck. We went to the closest, most reasonable hotel (marriott) and virtually collapsed. Note: we are hard workers, not unaccustomed to pitching in, and doing whatever needs to be done. Had we stood by, and allowed them to do what they had promised to do, on their own, without our participation, this would have ended up being a 3 day job, not 2. There was no acknowledgement of the way our family all immediately went into complete commotion, sprinting around to assemble boxes, find paper to wrap goods, taping boxes, labeling, etc... Essentially, the price we agreed to for the services that were to be performed as promised, ended up including our family as laborers. Highly pressured laborers. When the time came to submit our receipts for the pet boarding, hotel and meals, the company agreed to compensate us for only a portion of what was spent. leaving us with approximately $250 in expenses they refused to pay for. I am primarily writing because I would like to spare someone else a similar experience. No one should have to go through such a "surprise" day of clamor when they are expecting a smooth flow of events. Moving is stressful enough as it is, without the moving company adding insult to injury. Thank you for taking our comments into consideration.

Desired Settlement: We would simply appreciate an expression of apology by refunding us the remaining expenses for our trouble. thank you.

Business Response:

Re;***** Complaint,ID # *******

 

 

 

Ms. ********,

 

 

 

       Over my 34 years In the moving industry,I have bean forced to address but a few customer complaints with the Better Business Bureau. While most are trivial.and without merit,occasionally there is a complaint based in fact. This complaint is not based on actual happeningsand do not plan to offer claimant any additionacompensation. I was involved in this less than perfect occurrence as it happenedand the claimant tried to take extreme advantage of my willingness to provide assistance.

 

What truly happened:

 

This relocation was scheduled for two days,and In fact was accomplished in the correct time frame. While Day was for packing. due to the size and distance,it made much more sense to attempt to load after packing,and make delivery on day two.

 

Fact: move was confirmed,the comment of 'no notice' Is Incorrect.

 

Fact:in reality,claimant was not prepared for us to even begin packing. They were '"expecting to sort" once we arrived??? The time for 5orting and separating Is before we arrive,not during or after we arri\le.


 

We were contracted to perform a full pack and relocation,there Is no directing us in "each"' room or working alongside of us. When we start,It Is time to get out of the way unless we ask a question.

 

Fact: When claimant Initially called In to say the move was not happening In the order they expected, driver agreed to leave beds,and other Items necessary to spend the night,but claimant decided to let them proceed.

 

Claimant was just not ready for us and had an expectation we would move at their pace as they determined an order. This Is not how a move proceeds.

 

Note: With all of the complaining, there was no claim filed for and damage,cleaning, etc. Bottom line:

Claimant called me at approximately 6 pm,on day 1,obviously tired,but not Irate or Irrational. As they had expected to spend the night In their home,and then allowed crew to load everything, It was requested authorize a motel and meal,as well as boarding of pets.I agreed to this with the caveat that It must be reasonable.

 

Where ended up with an enormous issue was the fact that they did not "go to the nearest,most reasonable hotel",as stated,but to a 5 star hoteon the beach. When we googled  hotels/motels from the residence address to the hotethey chose,there were  t three  and four star hotels/motels between the two. It does not cost in excess of $1000.00 to collapse in a room. And,not only was I presented with a bill for pet boarding, but grooming as well.

 

Bottom line,made a good will gesture and an attempt to take great advantage of me occurred. I was not obligated to offer anything, but did. What I got In return was false accusations.

 

I work very hard to see things done correctly at Atlantic Relocation Systems in Anaheim. What I will               not tolerate Is being taken advantage of.

 

Up until this time,had not responded to this as it irritated me. When reimbursed the claimant for their expenses,we completely explained why full payment would not be made.

 


This is just an elaborate attempt to try and have a third party pressure me to do what will not.

Thank you,

 

******* ************ *****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is an outright lie.  There is no other way of stating this.  Our move was scheduled to be accomplished in 2 days.  The first day was expressly set aside for packing.  We were advised that moving "staff" would arrive on day one to help us pack.  NEVER, EVER was it either stated or implied that it would be otherwise.  These were the express arrangements that were made with the moving company's representative when he came to our house to devise the moving plan.  This is what I signed off on.  Anything stated to the contrary is nothing but a fabrication.

 
When the team of moving people arrived at our door on what was agreed upon to be "day one", they arrived with an 18-wheeler moving van, and a group of moving men.  What I have stated in my original report is PRECISELY WHAT OCCURRED.  Nothing more and nothing less.   When I asked about the "packing crew" that was promised, they said that they would help us pack, and load the same day.  
 
To say that I am OUTRAGED  at the absolute and complete lies that this man has put forth, is an understatement.  I had absolutely no motivation whatsoever to manufacture such a distressing story.  I have the paperwork that states how the 2-day move would be handled.  They botched it, period.  Someone within their organization "forced" us into this unbelievable situation, and now they have the audacity to say that this could all be easily handled in one day.  He clearly is motivated to "cover" himself by minimizing the impact this had on my family that day.  
 
As a family, and veteran of countless moves, I can say that I have never been "railroaded" into a situation quite like this one.  They goofed.  They made a mistake, and instead of just admitting it, saying they were wrong, and then trying to make things as comfortable as possible, the ball was thrown into our court.  
 
Shame on him!
 
If there is anyone at all in the whole pathetic situation was was "taken advantage of" - it was us.  How DARE he say that we tried to take advantage of him.  We worked like dogs that day, all because of someones HUGE planning error.  The agreement is in writing - I have it all in black and white.  
 
I stand by my original comments, down to the last dotted i and crossed t.
 
 
Regards,

********* *****



BBB's Final Determination: The business failed to resolve the complaint issues.