BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Barbizon Model and Acting School of Southern California, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Barbizon Model and Acting School of Southern California, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David D'Alessandro, President Mrs. Diane D'Alessandro, Vice President
Number of Employees
Modeling & Acting - Training
Alternate Business NamesBarbizon Modeling and Acting Barbizon Modeling School
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Additional Phone Numbers
- (714) 540-4200(Phone)
- (909) 612-1818(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: My daughter, ******* *****, was signed up for classes in August 2014, which she recently completed. We are on a payment plan, and I have encountered several issues along the way with the billing and payment process.1. I was signed up for automatic payment. I sometimes receive a receipt by email, and I sometimes do not.2. In the event that my automatic payment is declined, I do not receive any type of notification for 2-3 weeks (a letter by mail). How am I supposed to set up an alternate payment within the 5-day grace period if I do not receive any type of notification for 2-3 weeks? A phone call or email would be appreciated at the time the payment declines!3. I have been attempting to get an account ledger with all charges and payments, since I have not received any type of statement since my payments began. Nobody at the class location can seem to help me with payment issues (changing automatic payment source, giving me an account ledger, etc). They direct me to corporate. I have tried contacting through Facebook, email, and via telephone, but I cannot get a response from anyone (I can provide proof of phone calls made and emails sent, if necessary).
Desired Settlement: -I want any and all late fees reversed thus far. -I want notification within the grace period when an automatic payment declines so that I may resolve the issue. If I then fail to make the payment, I can understand receiving a late fee at that time.-I want a receipt emailed to me every time a payment posts, not just sometimes.-I want an account ledger detailing my opening balance, payments made, and current balance, as well as monthly statements from this point on.
***** a call has been put out to Mrs. *****. I personally head up the in-house collection department and to my knowledge have never received a call from this customer. I am waiting for a return call so I can explain to her our collection procedures. To address her complaint: We use an outside company that processes all of our auto debits, as most companies do. Depending on the day the client chooses the Auto Debit is either processed on the 1st or the 15th of each month until the account is paid in full. One of the features that the processing company incorporates in their software is to automatically send an e-mail to the client when the credit card is authorized. If the credit card is declined we receive a report from the processing company and in turn must run the card manually from our office. If this is done then no e-mail is sent as that is not part of our procedure. If the credit card continues to decline over a weeks time we then issue an account past due letter that we mail out indicating that their credit card has been declined and a late fee added. It is up to the customer to make sure there are sufficient funds in their account so as the credit/debit card does not get declined. If there are insufficient funds in the account then the customer knows the card will be declined and should make the effort to rectify the problem before the late fee is added. Please feel free to contact me with further questions.
Better Business Bureau:
I will contact Ms. ***** on Monday and forward the appropriate paperwork to her.
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.