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Description

This company offers environmental testing.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.



Additional Locations

  • 1041 S Placentia Ave

    Fullerton, CA 92831 (888) 743-0998

  • 6640 Lusk Blvd #A100

    San Diego, CA 92121 (855) 787-4522

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Complaint Detail(s)

6/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had received a check from my insurance company for $495 for mold testing, however due to this company's refusal to contact me or send a bill, I had no clue where to send said check. When I finally got in contact with this company Deborah the account manager stated they had been asking for payment thru my insurance and I was not entitled to a copy of said bill?? First of all, I am the HOMEOWNER - and despite my asking for a bill was not allowed one until I was finally sent a certified letter with demand for payment. When I contacted them to ask why they couldn't do this prior, they informed me I did not previously have a right to the bill.

Desired Settlement: I feel since significant time has elapsed from time I requested bill, they should be forced to get the check direct from my insurance company. Had they not taken such a hard stance of not contacting me vs my insurance agent - they would've received payment long ago. I have spent countless money shipping them the check via certified mail, only to find the agent cancelled the check due to length it was outstanding due to their incompetence. Their inadequate service and communication has cost me

Business Response: We, Patriot Environmental Laboratory, were called out by Servpro of Laguna
Beach/Dana Point to complete the post mold clearance for Ms. ***** *****'s property on
December 11,2013. We were informed by Ms. *****'s insurance company, American Security
Insurance, that payment was sent directly to her for our services- which is American Security
Insurance policy to send payments directly to their insured. This had been done on
December 24, 2013.

We sent out the invoice as well as a formal letter on February 19, 2014. We explained to
her in detail how to send payment to us as well as informed her that payment had already been
sent to her for our services. The letter also advised Ms. ***** of American Security Insurance
payment policy. In addition we also offered to send her the invoice via email but she claimed she
did not have one. From the initial contact with Ms. *****, she was very vulgar and rude. So at
that point we sent letters/invoices via U.S. mail instead.

She had called our office and had spoken with other employees from our Laboratory
Department, and had used offensive and inappropriate language. On April 1, 2014 we still had
not heard from Ms. ***** regarding the check American Security sent her for our services. At
that point we had called her and left a voice message trying to confirm if she had received our
invoice and when we could expect payment. We had also sent a certified letter to make sure she
did in fact receive the invoice since she claimed she never had one. She had called once again on
April 8, 2014 and stated that she never received payment from her insurance company. We left a
voice message for her adjuster **** *****-***** that day to make sure if the check had not been
cashed.

On April 14, 2014 we did speak with adjuster Ms. *****-***** and she did confirm that
payment was reissued directly to Ms. *****. The initial check had been cancelled because it was
issued in December 2013. We had received a check from Ms. ***** on April21 , 2014(which
was the one that was issued in December 2013) but at that point the check had been cancelled.
So at this point Ms. ***** has the payment for our services and refuses to send the payment to
us.

We did receive a signed certified letter receipt confirming she did in fact receive our
invoice. Her adjuster- **** *****-***** confirmed that payment was sent to Ms. ***** *****.
As of today we have not received a pe1my from her. We have closed out her invoice without
payment due to her derogatory remarks and continuous use of profane language to our staff.
Please contact our office if you need further information.

Thank you,

******* *******
Accounts Receivable-Insurance Claims

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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