BBB Accredited Business since
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This company offers gift baskets.
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A BBB Accredited Business since
BBB has determined that Wine Country Gift Baskets meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wine Country Gift Baskets include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Patrick Ahrendt, Director of Marketing
Number of Employees
Gift Baskets & Parcels Novelties - Retail Internet Shopping
Alternate Business NamesHoudini Inc
Industry TipsInternet Shopping
4225 N Palm St
Fullerton, CA 92835 (714) 525-0325 (888) 394-0394 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (888) 394-0394(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have repeatedly asked wine country gift baskets (Houdini) to stop sending me catalogs. I don't buy their products, I don't want their products, I don't want their stuff in my mailbox. I requested 45 days ago (approximately) via phone call to be physically removed from their mailing list, and I was assured that I would not receive any more catalogs. It's a waste of paper, it goes straight to recycling. I am a former customer from years ago, but since this company's products represent a horrible value, the photographs make the products look much bigger than they are, I told them specifially that I wanted nothing more do to with them, and politely just disappear. They did not. I take the disregard of my request as harassment. Also, I have repeatedly clicked on the unsubscribe link to my email, but they still kept sending me sales spam. I had to shut down the email as a result. DO NOT GIVE THEM MY CURRENT EMAIL! DO NOT LET THEM SEE IT, OR ELSE THEY WILL SPAM ME AGAIN!
Desired Settlement: STOP SENDING ME CATALOGS! STOP SPAMMING MY EMAIL! DO NOT CONTACT ME EVER AGAIN!
We will stop all communication. There Is no record of his previous call,but we have flagged his account.
I received another catalog in the mail today, I hope it is the last time I hear from this company. Ever.
I wonder if they will take steps to honor people's request to stop the mail harassment through the continued sending of unwanted catalogs to former customers. What steps, exactly, will they take to physically remove my home address from their system.
After today, if I get one more catalog or email of any kind, I will file another complaint with the Attorney General's office. It has got to stop NOW. No communications, nothing.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, also considering my comments above.
BBB's Final Determination: Consumer accepted resolution offered by the business.