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Wine Country Gift Baskets

Phone: (714) 525-0325 View Additional Phone Numbers 4225 N Palm St, Fullerton, CA 92835 http://www.winecountrygiftbaskets.com

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Description

This company offers gift baskets.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wine Country Gift Baskets meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wine Country Gift Baskets include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Wine Country Gift Baskets
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: July 15, 2013 Business started: 05/01/1989 in CA Business incorporated: 05/01/1989 in CA
Type of Entity

Corporation

Business Management
Mr. Patrick Ahrendt, Director of Marketing
Contact Information
Principal: Mr. Patrick Ahrendt, Director of Marketing
Number of Employees

100

Business Category

Gift Baskets & Parcels Novelties - Retail Internet Shopping

Alternate Business Names
Houdini Inc
Industry Tips
Internet Shopping

Additional Locations

  • 4225 N Palm St

    Fullerton, CA 92835 (714) 525-0325 (888) 394-0394

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 394-0394(Phone)
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Complaint Detail(s)

12/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly asked wine country gift baskets (Houdini) to stop sending me catalogs. I don't buy their products, I don't want their products, I don't want their stuff in my mailbox. I requested 45 days ago (approximately) via phone call to be physically removed from their mailing list, and I was assured that I would not receive any more catalogs. It's a waste of paper, it goes straight to recycling. I am a former customer from years ago, but since this company's products represent a horrible value, the photographs make the products look much bigger than they are, I told them specifially that I wanted nothing more do to with them, and politely just disappear. They did not. I take the disregard of my request as harassment. Also, I have repeatedly clicked on the unsubscribe link to my email, but they still kept sending me sales spam. I had to shut down the email as a result. DO NOT GIVE THEM MY CURRENT EMAIL! DO NOT LET THEM SEE IT, OR ELSE THEY WILL SPAM ME AGAIN!

Desired Settlement: STOP SENDING ME CATALOGS! STOP SPAMMING MY EMAIL! DO NOT CONTACT ME EVER AGAIN!

Business Response: We will stop all communication. There Is no record of his previous call,but  we have flagged his account.
He may receive one or two more catalogs before they stop. Emails will stop immediately to the email 
address in our system.

 

Consumer Response:

I received another catalog in the mail today, I hope it is the last time I hear from this company.  Ever.

I wonder if they will take steps to honor people's request to stop the mail harassment through the continued sending of unwanted catalogs to former customers.  What steps, exactly, will they take to physically remove my home address from their system.

After today, if I get one more catalog or email of any kind, I will file another complaint with the Attorney General's office.  It has got to stop NOW.  No communications, nothing.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, also considering my comments above.

 

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BBB's Final Determination: Consumer accepted resolution offered by the business.

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