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A BBB Accredited Business since
BBB has determined that Scuba.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. James Herndon, Owner Mrs. Melinda Herndon, Owner
Number of Employees
Divers Equipment & Supplies Diving Instruction Internet Shopping
Alternate Business NamesScuba Diving
Industry TipsInternet Shopping
1752 Langley Ave #A
Irvine, CA 92614 (800) 347-2822 (949) 221-9300 Directions
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Additional Phone Numbers
- (800) 347-2822(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a scuba fin (Aeris Accel, $99.95) on 01/29/2014 which was in stock. Expectation of delivery was within 7-10 business days. On 02/05/2014 I receive notice that the item, already charged to my credit card, is on backorder. I called 02/17/2014 to inquire and they indicate early March as possible delivery date. As the item was needed earlier, I canceled the order and they agreed to issue full refund the same day. I called 02/18/2014 and they assured that refund would be completed on 02/18/2014, at the latest 02/19/2014. Today is 02/21/2014, more than 3 weeks after the initial transaction. It is less the monetary amount of the transaction that I am concerned about but the shady business practice of claiming a product to be in-stock, notifying belatedly when it is not, charging the customer for product not in stock, not providing adequate update to customer of delivery date (early March, if to be trusted), lying to customer about agreed upon refund date. Although I am but one customer, irresponsible business practices should have consequences. I have also called by credit card company to pursue formal actions.
Desired Settlement: Please get the refund issued as agreed.
Complaint 10: *******
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.
Thanks to the people at BBB for your efforts and assistance.
BBB's Final Determination: Consumer accepted resolution offered by the business.